Engineering Manager

The Engineering Manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. The Engineering Manager also participates on a limited basis in engineering wide improvement activities related to processes, innovation, and ways of working.  

The impact of this role is that a team is regularly delivering new high-quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. In addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow-up on the impact of their services.  

The Engineering Manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others.  

Essential Responsibilities:  

• Leads effective delivery of sprint and quarterly goals  

• Creates clarity for the team (sprint, team, career goals)  

• Solves almost all problems within the team  

• Communicates problems proactively with proposed solutions  

• Proactive in identifying and clearing bottlenecks & roadblocks for the team  

• Learn and help the team to learn from failures (not delivering or not meeting quality standards)  

• Lead in resolving any production incidents for services owned by the team  

• Monitor that all agreed engineering best practices and defined processes are followed  

• Continuously improve the delivery process  

• Listen to feedback from the team  

• Listen to feedback from PO, SEM, and Head of Delivery  

• Provide feedback to PO, SEM, and Head of Delivery about inefficiencies in the current process  

• Make sure that improvement ideas are either implemented or follow-up why the idea did not pan out  

• Helps PO to succeed in creating specs and scoping of features  

• gives feedback to specs early and often  

• drive scoping of sprints with the team using the input from Product Owner  

• help POs break down large deliverables into more manageable but independently valuable chunks  

• Promote and enable tackling of technical debt and technical roadmap items  

• Drive and monitor technical excellence within the team  

• Understand (and to some extent cater to) the personal needs of each team member  

• Manage morale and motivation within the team  

• Lead recruiting efforts and make headcount recommendations for their team  

• Required Knowledge and Skills:  

• Demonstrated track record of applying software engineering practices and the software development life cycle to deliver features  

• Demonstrated track record in the use of Jira and Confluence to manage software delivery to successfully deliver features  

• Capable of participating and contributing in high level technical discussions  

• Proven experience in diagnosing and resolving complex problems  

• Strong attention to detail, ability to work under pressure in a fast-paced environment showing flexibility and adaptability in dynamic circumstances  

• History of skillfully prioritizing and effectively managing multiple tasks and projects  

• Experience in reviewing business requirements and translating into delivery plans  

• Excellent communication skills (both verbal and written, including the ability to present technical information to non-technical stakeholders, facilitate team or other defined scope meetings, listening and interpersonal skills with a commitment to continuous self-development, positive mindset)   

• Proven history of mentoring and coaching team members to improve performance  
• Comfortable managing team members with different skill sets from their own