Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
It's time to make a move. Join our flow.
We are looking for a dynamic and enthusiastic Customer Solutions Engineering Manager to lead our Customer Solutions Engineering (CSE) operations and performance within a Front-Line unit.
In this role, you will be responsible for developing your team’s competencies to meet both current and future business needs. You will ensure the team possesses the necessary technical expertise to understand customer requirements and define optimal KONE solutions, working closely with both the sales and delivery teams.
As a CSE Manager, you will drive compliance with engineering policies, safety regulations, and local codes and standards throughout the full solution lifecycle. Depending on the organizational structure, you will either manage a team within a larger engineering unit or lead a small to mid-sized Front Line engineering team.
What will you do?
CSE Manager responsibilities.
- Delivers CSE scope of work using CSE team that reports to him/her.
- Works closely with Supply line management for project specific solutions , effective costing actions and ensure it meets contractual timelines.
- Identifies changes in market and technology environment and drives changes to solutions and ways of working
- Collects input and provides standardization opportunities
- Provides technical consultancy to Sales and customers
- Participates in high priority customer meetings as CSE representative, impacts on customer specifications and understanding customer needs
- Costing management; understanding total costing, Front Line target costing, and planning for cost effective solutions
- Ensures compliant deployment of engineering policy, local codes and standards
- Ensures CSE plans safe customer solutions
- Provides high-quality inputs for Sourcing and Supply Line
- Provides solutions where full lifecycle management is considered; installability and maintainability are considered
Leadership / People Management responsibilities:
- People management e.g. setting targets, conducting PDP’s and IDP’s for team members
- Balances CSE Resources according to business priorities
- Facilitates information sharing and creates collaborative working environment
- Drives competence development in the team
- Drives behaviour to represent KONE as one team towards the customer
- Leads the performance of the team
Are you the one?
- Hold a Bachelor degree in Engineering.
- 5 -7 years industrial experience from High Rise engineering.
- Minimum 10 years engineering management experience.
- Fluent level of English; Arabic language is advantage to have.
- Proven track record in management capabilities in global / regional environment.
- Strong team leadership skills with a collaborative and results-driven approach.
- Understanding of new construction and building modernization business and processes.
- Holistic knowledge of KONE solutions, products and processes.
- Understanding applicable safety and environmental norms and standards.
- Commercial business experience and/or strong business orientated mind-set.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
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What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live.
As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
