About Us
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.
Learn more at www.ujet.cx.
Opportunity
We are looking for an experienced and skilled Engineering Manager who is fluent in Vietnamese and English to join and lead our engineering teams in APAC. The person managing the team needs to have a balanced blend of the following traits:
Technical acumen - A good understanding of architectural complexities of a real time system, comprehension of the nuances of scalability and availability, awareness of the pros and cons of different technologies, and the ability to drive the right decisions through intelligent questioning, are required
Vision - While the team thus far has delivered driven by broader initiatives, going forward a clear vision is needed to realize its full potential. A leader who has a clear understanding of where the business is headed and how the team can accelerate that journey
Responsibilities
- Hands on management of engineering teams
- Coding required 50% of the time
- Conceptualize new features with integrations engineers, product managers, and designers.
- Lead engineers when making architectural decisions.
- Learn about new technologies and discuss potential solutions to problems.
- Leave the code in a better state than you found it.
- Mentoring other engineers by participating in code reviews.
- Triaging bugs and troubleshooting production issues.
Requirements
- Fluent in Vietnamese and English
- Has led a team building complex tools/products serving at scale
- Has excellent verbal and written communication skills
- Tracked multiple ongoing initiatives in parallel
- Has recruited high-performing engineers
- Has in-depth knowledge of many programming languages like Ruby, Javascript, Objective-C, etc.
- Has in-depth knowledge of many development platforms like Rails, iPhone, AWS, etc.
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).
UJET DEI Statement
At UJET, everyone is welcome and supported in their development at all stages in their career journey with us. Fostering a diverse and inclusive culture is at the core of everything we do. It is embedded in our values to always: Be Human, Accountable, Respectful, Transparent and Speak up. We actively celebrate the unique attributes of our colleagues and work to create an environment of inclusion and belonging for them.
Fair Chance Employer
We value diverse experiences and we are committed to considering individuals with criminal records and providing a fair chance at employment.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
Top Skills
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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