Engineer, Remote Support (IDC)

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As an Engineer who remotely provides support for server and storage equipment located at customer sites, you will work in the server environment. We ask that you have self-initiative, ownership, a desire to follow issues to resolution, commercial sensitivity, and be responsiveness and collaborative while offering your technical expertise. You will report to the Supervisor, Remote Support and have a hybrid schedule working in Mayfield Heights, OH.

Your Responsibilities:

• Focus on remote managed services for data centers located in manufacturing facilities. Have technical expertise for computer environments and will help bridge the industrial and information technology paradigms.
• Support modifying and maintaining Windows Server Operating Systems, Active Directory and Directory Services, and performance monitoring techniques on server software and hardware.
• Support different VMware products such as vCenter, ESXi versions 6.x+, HorizonView, vSAN and must have experience managing these environments in a production environment.
• Provide troubleshooting assistance remotely by telephone and email on products to Rockwell Automation field service personnel, distributors, integrators, and customers.
• Work with other engineers, manage and deal with high pressure situations.
• Investigate and verify reported product problems in software, firmware, hardware and documentation to improve customer satisfaction and acceptance.

The Essentials - You Will Have:

• Bachelor's degree in engineering, computer science, information technology, computer programming, or similar field.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• 2+ years' experience
• Proficiency in VMware associated programs and coding languages, such as Windows Server, MS IIS, SAN/vSAN architectures.
• Knowledge of the fundamentals of VMware solutions and related technologies.
• Programming Language for cloud platforms: Python, Java, JavaScript, Power Shell.
• Availability to resolve urgent VMware environment problems outside of business hours.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

#LI-AC1

• This position is part of a job family. Experience will be the determining factor for position level and compensation.

We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.