Engineer, Production Support

Company Description
We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
NBC Universal is looking for a talented individual to become a Production Support Engineer in the Production Engineering group for NBCU Operations and Technology (O&T), based out of the Telemundo Center facility located in Miami, FL. O&T supports Enterprise Technology, Broadcast and Production systems across NBCU globally.
The Production Engineer is responsible for providing best-in-class live television production support for NBCU, supporting live and scripted/unscripted productions. This position will also support the projects team, where and as required, to implement changes, enhancements, and system upgrades.
Responsibilities

• Provide technical support and support maintenance of a broadcast production environment consisting of multiple studios and production control rooms.
• Resolve support requests, monitor ticketing systems for new issues and assigned tasks, and perform preventative maintenance as assigned.
• Collaborate with other members of the engineering and technical teams in executing projects, including working with internal stakeholders to create and update configuration documentation, technical SOP's, training materials, etc.
• Support virtualization and cloud initiatives, continuing deployment of virtual production systems both on-premise and in the cloud.
• Maintain production systems by measuring and monitoring availability system health.

Qualifications
Basic Requirements:

• Bachelor's degree in Computer Science, Systems Engineering, Computer Engineering, Electrical Engineering, Information Technology, Information Systems, Broadcasting, or related fields, or equivalent work experience.
• 3+ years recent experience supporting television production, streaming, or master control environments.
• Experience supporting and deploying equipment in a production environment, including video router, production switchers, audio consoles, graphics and video playback systems, studio cameras, video & streaming encoders, and wireless audio systems.
• Strong customer service skills and professionalism.
• Strong written and verbal communication skills.
• Must be willing to work evenings, overnights, weekends, holidays with little or/no notice depending on production schedules.

Desired Characteristics:

• Ability to provide clear, decisive feedback while being prepared to pivot or change course when appropriate.
• Experience with programming, in one of these languages a plus: Python, Bash, PowerShell, etc.
• Experience with systems monitoring tools such as Datadog, Op5, New Relic, etc.
• Demonstrate a dedication to building and maintaining a stable, high-performance technical environment.

Additional Requirements:

• On-site: This position has been designated as on-site, contributing from the office five days per week.

Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].