End User Support - Technology Support I

Job Description
Responsibilities:

• Deliver quality customer service to internal customers by providing them with a single point of contact to report problems and make inquiries
• Conduct 1st level problem determination with the customer, using documented procedures and available tools.
• Troubleshoots internal and external applications, hardware problems and operating system issues
• Work closely with application team to support the install of various big data application
• Performing other duties as assigned.
• Install and configure all PC hardware and software, execute regular maintenance, upgrades and other housekeeping tasks.
• Supports, configures and maintain Linux and Windows and network infrastructure

Qualifications:

• Strong dedication to quality Customer Service and a working knowledge of enterprise-wide service-delivery procedures
• Must be able to provide after hours and weekend support as needed
• Knowledge or Experience in working on UNIX/Linux and Windows OS.
• Knowledge or Experience in managing Network management.
• Knowledge or Experience configuring, Cisco data center/enterprise routers/switches
• Bilingual, Spanish 100%, English at least 90%
• Knowledge or Experience troubleshooting and debugging skills
• Strong interpersonal communication skills and ability to work well in a diverse.

Ideal with Knowledge in Python, DevOps, not required but is a plus
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.