End User Support Specialist

About Everfield

Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem.

Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and access to a team of experts in building and growing European B2B SaaS companies who consult on financial and operational topics. Founded in 2022, Everfield has an ecosystem presence in 7 countries, and growing.

The Role 

We are looking for an End User Support Specialist who is passionate about technology and dedicated to providing exceptional technical support to our organization's end users! Although this role is primarily focused on End User Computing (EUC) support on a broad scale (considering geographics, hardware and software supported), it will also be crucial in implementation end development of Company Security controls and guidelines going forward, so is more of a stepping stone into general IT Management and Cybersecurity!

What you will do:

• Provide technical support and assistance to end users experiencing hardware, software, or network issues.

• Diagnose and resolve technical problems related to all manner of hardware used Iin the organization (including printers and VC!).

• Install, configure, administer (to an extent) and troubleshoot software applications and operating systems.

• Document support requests and track issues through resolution an ITSM system, help manage and develop the ITSM solution itself.

• Escalate complex technical issues to 3rd party vendors/resolution Teams.

• Provide training and guidance to users on technology best practices and usage.

• Maintain accurate inventory records of hardware and software assets.

• Ensure Company Security controls and guidelines are in place

• Participate in IT projects, including system upgrades, migrations, and deployments.

 What we are looking for:

• Proven experience in end user technical support or a similar role.

• Strong knowledge of hardware, software, and network troubleshooting techniques.

• Excellent communication and interpersonal skills.

• Ability to explain technical concepts clearly to non-technical users.

• Experience with ticketing systems and remote support tools.

• Familiarity with Windows, macOS, and mobile operating systems.

• At least basic understanding of MS PowerShell.

• Relevant certifications such as CompTIA A+, ITIL, or Microsoft certifications preferred.

• Ability to work independently and collaboratively in a team environment.

Recruitment process:

• TA screening call

• Interview with IT Manager

• Interview with COO