Employer Services Representative

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here. 

Employer Services Representative

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As an Employer Services Representative, you’ll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partner's experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships!

OPPORTUNITY HAPPENS HERE — REALIZE YOURS

Alongside the best and the brightest, you will regularly:

• Close 80%+ of inquiries within 2 business days each month, with 80% of inquiries resolved with a single touch to eliminate multiple employer touchpoints.

• Build trusted relationships with employer contacts, educating them on self-service options to reduce escalations by 5% bi-monthly.

• Maintain a monthly quality score of 90% or greater while assisting HR VPs, CFOs, brokers, and other strategic decision-makers with inquiries via email and phone.

• Identify trends, educate clients on self-service, and assist with eligibility updates, including new hires, changes, and terminations.

• Support HSA deposit timing, troubleshoot payroll file funding issues, EDI errors, sFTP issues, and overall account funding.

• Develop expertise in Alegeus’ platforms and HRA, FSA, and HSA products, while supporting internal and external clients with escalations to protect the member experience.

ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT

Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As an Employer Services Representative, these skills are essential for success:

• Abilities: The ability to accurately and efficiently support local market employer groups, ensuring that we have referenceable and ‘green’ local markets, enabling growth within our local markets.

• Experience: Minimum of 3 years' experience in customer service, engaging with employer contacts, senior management, and business decision-makers. Proficient in customer service center technology, including call center desktops, ticketing systems, and file management; experience in Health Savings Accounts (HSAs), Health Reimbursement Arrangements (HRAs), Flexible Spending Accounts (FSAs), or highly regulated markets such as financial services, investment management, or healthcare preferred.

• Education: Bachelor’s degree or equivalent education and/or work experience preferred.

• Location: Hybrid (Maitland, FL)

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BECAUSE WE CARE, WE OFFER: 

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think: skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce.

We are taking an “inside-out” approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally.  In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].