Employee Relations Partner - Investigations

Job Description
This is a great opportunity for candidates with previous employee relations experience to join a global team that provides guidance to employees, managers & HR.
As an Employee Relations Partner within the Global Employee Engagement, Culture & Conduct (EECC) organization, you will be responsible for enhancing the overall employee experience and implementing superior people practices throughout the company. Your duties will include developing and implementing a vision, strategy, and operational model that effectively meets employee needs and addresses their concerns, while also ensuring an outstanding employee experience. This will necessitate a strong collaboration with business, function, and HR leaders to thoroughly examine feedback, culture & conduct, and employee experience aspects of regulatory-related tasks. Your tasks will cover the traditional HR lifecycle, employee engagement, and a comprehensive listening strategy.
Job responsibilities

• Manage a range of different Employee Relations cases across the full spectrum of our responsibilities including:
  • resolve disputes and issues informally
  • formal performance management
  • capability management
  • formal disputes and complaints
  • disciplinary processes
• Investigate potential breaches of the firm's Code of Conduct from planning the investigation, through interviews and review of forensic information to completing detailed and balanced investigation summaries
• Determinate the outcome of Code of Conduct investigations by evaluating the facts, considering the aggravating and mitigating factors and using our Know Your Employee framework for guidance
• Provide judgement/identifying solutions for complex/sensitive employee related matters across EMEA
• Support employees and managers to address conflicts that arise in the workplace in a positive manner that facilitates resolution for all parties
• Document accurately all cases using our case management system and following our operational and regulatory standards with an awareness of SLAs
• Manage legal, reputational and regulatory risk in partnership with HR Legal
• Manage proactively stakeholders throughout each case and ensure their awareness and appreciation of the risk profile, influence to ensure appropriate outcomes
• Provide guidance/training (as appropriate) to HR Partners, managers and employees and other HR stakeholders (HR Solutions, Recruitment, Compensation) on the review, interpretation and dispositioning of matters relating to HR policies and procedures
• Ensure the right balance of risk mitigation, employee engagement and fairness is delivered
• Deliver a reliable, fair and considered ER service to employees and managers and provide a place where their voices are heard and acted on accordingly

Required qualifications, capabilities and skills

• Experience and demonstrated success in managing HR/ER matters in an effective and efficient manner
• Expert knowledge of EMEA employment laws and regulations
• Possesses an understanding of financial and HR related industry trends and applies them in decision making, where appropriate
• Possesses a risk and control mindset; follows published protocols around conducting investigations and tracking activities related to carrying out key responsibilities Applies a consistent and appropriate level of review when decisioning cases and providing guidance. Escalates appropriately
• Applies technical knowledge and business acumen to fact patterns and determines appropriate solution. Ability to work in a global, matrixed, and complex business
• Strong organizational/time management skills. Excellent verbal and written communication skills
• Team-oriented and collaborative approach required
• Demonstrates superior judgment to identify and mitigate potential risks impacting the firm
• Results-oriented; takes ownership of and drives clients and stakeholders towards an appropriate resolution of issues
• Ability to make sound decisions under significant pressure and tight timeframe

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.