EMEA Program Support - Tech for Social Good - Associate

Job Description
Tech for Social Good (TFSG) believe the success of our firm depends on the success of the communities we serve. Our mission is to drive impact in the social sector and our communities through ideation and hackathon style events, pro-bono tech solution delivery, consultation services, and educational offerings, by leveraging the skills and expertise of our tech workforce. The program also strives to inspire and attract the next generation of technologists, while creating opportunities and multiple pathways into technology. TFSG partners with HR, Recruiting, Corporate Responsibility, Marketing, Internal and External Communications, and Training to serve all technology staff across our global technology centers.
Key Role Functions:
Ideation: We help organizations ideate on some of their greatest, blue-sky challenges with creative tech minds from the community and our workforce.
Examples:

• Code for Good - Hackathons offering a safe innovation space for nonprofits to propose a challenge to technologists (typically university students) who are mentored by JPMorgan Chase volunteers. We help organizations think through their biggest tech challenges, visualize blue-sky ideas for the future, and prioritize next steps in their tech journey. Technologists spend 12-24 hours ideating solutions and creating prototypes and visuals for presentation to the nonprofit at the solution showcase
• Data for Good - Hackathons offering a safe innovation space for nonprofits to envision how technology and data driven insights can drive their mission forward. We help nonprofits think through their organizational goals, uncover trends, and review recommendations presented by teams of university students and JPMC employees.
• Generation Tech - Design-based technology challenges where students (ages 14 to 18) work in teams to ideate a technical solution to address a U.N. Sustainable Development Goal. Students learn new transferrable skills such as teamwork, communication, technology, design, and presentation skills, while being supported by JPMorgan Chase employee mentors.

Education: We collaborate with organizations and educate our communities to enhance their technology skills by leveraging the services of our tech workforce.
Examples:

• Make It Happen - We inspire primary school children's digital learning and encourage them to use their creativity and problem-solving skills through an innovative and exciting app design competition
• Cyber Safety for Good - We align JPMorgan Chase volunteers to educate youth, parents/adults and senior citizens in our communities about being safe and secure online. The program is offered free of cost to schools, nonprofits and the community at large.
• Workshops - On-demand education and skill-building workshops to enhance the skills of our community members, increase their digital literacy and enable individuals to thrive in today's rapidly changing world. The program is offered both virtually and in-person, as well as free of cost for schools, nonprofits and the community at large.
• Nonprofit Collaborations - We collaborate with youth-based organizations (like dressCode, SmartSTEMs) to educate and inspire the next generation to pursue technology and technology career pathways.
• Youth Talent Network - We stay connected to young people we engage through our Youth Talent Network, which connects students (ages 13 to 18) in Hong Kong, India, Republic of Ireland, Singapore, United Kingdom and the United States to local programming, events, potential career pathway opportunities, and future recruiting opportunities.

Role Overview:
The Program Manager (PM) will directly report into the EMEA Head for Tech for Social Good and will have dotted line reporting into the Global Ideation & Education Functional Lead. A large portion of the role will be focused on overseeing and scaling our Make It Happen initiative, which is currently operating across the UK, Jersey City and Hong Kong. Working as a part of the Tech for Social Good team, the PM will be also responsible for supporting and enhancing the team's project and program management capacity, specifically across Ideation & Education initiatives in EMEA with a focus on the following core objectives:

• Program Management & Planning : Assist in the management and expansion of the group's event based volunteer programs (Make It Happen, Code for Good, Generation Tech, Cyber Safety for Good and Workshops)
• Program Execution : Assist with the execution of Code for Good, Data for Good and Generation Tech in EMEA
• Program Evaluation & Reporting : Track, manage, and analyze the data across current and past programs; prepare and report on results and program outcomes to internal and external stakeholders; produce and deliver presentations or business cases for Tech for Social Good team and the program's key stakeholders; validate any assumptions and assess potential strategic program changes; leverage analysis to plan for program enhancements or expansion

Responsibilities

• Facilitate communications with a diverse range of internal and external stakeholders for the planning and execution of programs
• Manage and build relationships with internal and external stakeholders across programs
• Engage and train volunteers for our programs
• Facilitate in-person and virtual events across EMEA
• Develop and manage project plans
• Call out key risks and dependencies within programs and suggest mitigation strategies
• Track progress and deliverables against the plan and act as a communications channel for ongoing project status updates and issues
• Coordinate program work stream meetings and track weekly updates and scorecards

Key Skills / Qualifications:

• Excellent verbal and written communications, including presentation and facilitation skills
• Strong relationship management skills with internal and external stakeholders
• Strong attention to detail, follow-through and results orientation
• Highly organized and able to multi-task in a fast paced environment across tactical and strategic initiatives
• Experience with Project Management or Program Management in previous role(s), specifically within a global team and at scale
• Excellent Excel and PowerPoint skills; ability to synthesize data and communicate a compelling story
• Ability to manage time effectively, prioritize and escalate appropriately
• Able to work autonomously, as well as a strong team collaborator
• Strong analytical and problem solving abilities

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.