It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Embroidery Digitizing Specialist will efficiently and effectively resolve all inbound digitizing and in-process requests. This role will assist customers in selecting the best technique to achieve desired results. The Embroidery Digitizing Specialist will ensure a positive customer service experience for all customers and ensure the quality standards of Peter Millar and G/FORE are met.
This role is located in Durham, NC and will require the individual to be on-site Monday-Friday.
ESSENTIAL FUNCTIONS:
- Review and assess new digitizing requests, suggesting techniques and sizing, to provide customers with the highest quality embroidery.
- Analyze and distribute digitizing workload in-house and amongst contractors to meet or exceed SLA’s.
- Monitor inbound files from contractors for quality control, making sure all requirements are met.
- Warehouse all designs on a shared network and accurately update statuses through approval workflows.
- Proactively manage order updates as designs are approved or deactivated.
- Provide oversight to orders pending new logo approval, administer outreach to facilitate the approval process, and escalate delays to Account Managers.
- Track, monitor, and resolve all digitizing related issues.
- Color and distribute work orders as needed.
- Identify and participate in process improvements efforts.
- Support the development and maintenance of Embroidery Team SOP’s.
COMPETENCIES:
- Thorough understanding of digitizing and embroidery concepts.
- Possesses strong organizational and time management skills.
- Excellent verbal and written communication skills
- Strong time management and organization skills
- High attention to detail
- Strong computer skills, to include Microsoft Office products; must be proficient in Excel, Word and Outlook.
DESIRED EDUCATION AND EXPERIENCE:
- Bachelor’s Degree in business or related field.
- Minimum of 2 years’ experience in digitizing embroidery designs.
- Experience with Wilcom or comparable digitizing software.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
What We Do
Founded in 2001, the Peter Millar line of fine clothing and accessories has quickly become the standard bearer for discerning and demanding individuals—on the golf course, in the office and on the town. From the original signature cashmere sweaters to a wide range of casual and formal wear, the Peter Millar line embraces a classic, old-world style resplendent in sharp detail, superb craftsmanship, and only the highest quality materials available. With a studio and design center in Raleigh, NC as well as a business operations center in Durham, NC, we are one of today’s fastest growing and most sought after brands in the lifestyle apparel market
