Education Support Coordinator

Great Hill Solutions is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit www.senecanationgroup.com and follow us on LinkedIn.

The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Great Hill Solutions is seeking a full-time Resident, Virtual and Mobile Education Support Coordinator in the Education Support Team, Institute for Security Governance (ISG) in Monterey, CA onsite support. ISG hosts International Military Students from all over the globe and conducts 28-34 Resident courses per year.

The Education Support Coordinator is often the first point of contact for our international students’ needs during their time in residence. Support includes tasks and activities prior to the course, during course execution, and course close out. Seeking candidates with demonstrated cross-cultural communication skills and experience in culturally diverse environments.

Roles and Responsibilities include, but are not limited to:

• Coordinate with ISG faculty, facility staff, and outside vendors on all Resident course administrative and logistic requirements; support course planning, preparation, execution and Field Studies Program.
• Input and monitor government approved course related information into online learning management systems such as Sakai, Blackboard, or NPS Box-Folder for file sharing when requested for virtual courses. The coordinator supports online throughout course execution.
• Mobile Education coordination includes tracking event status, requirements, and progress; course material preparation and shipping; frequent communication to all stakeholders; reach back support for the travel team; course closeout tasks.

Basic Qualifications:

• A bachelor's degree in a field related to international relations, business administration, communications, or related discipline. Significant relevant experience can serve as a substitute for a bachelor’s degree.
• Minimum of two years of program management experience for a University, Major Corporate Division, or Small Business. Demonstrated recent experience working in program operational and logistical functions such as event planning and coordination, administrative and clerical support functions. Recent experience is defined as within the last two years.
• Eligibility to obtain a Secret Level Clearance.
• Interim Secret eligibility may be accepted provided it has been awarded by the Defense Industrial Security Clearance Office (DISCO).
• Must be based in or around Monterey, CA.
• Occasional schedule flexing, shifting, and/or overtime work may be required on the nights/weekends.

Desired Skills:

• Possess strong communication and interpersonal skills.
• Ability to manage time effectively and meet established deadlines.
• Demonstrated critical thinking, prioritization, detail orientation, and organizational skills to coordinate and collaborate on multiple events/projects simultaneously, each with different sets of timelines and deadlines.
• Knowledge and ability to operate Windows based programs, including Microsoft Office Suite Word, Excel, and PowerPoint (PPT), a personal computer (PC) or Macintosh (MAC), printer, and scanner.
• Ability to learn new technologies for data entry, data extraction, and document management in shared file systems; to manage technical tools for course execution and to train others in the correct use of new systems.
• Flexibility to change tasks and deadlines as well as manage workload.
• Demonstrated ability to manage risk and recommend solutions in an effective manner.
• Experience with collecting data, conducting analysis, preparing reports, and utilizing advanced Excel tools to enhance analysis and reporting requirements, and preparing results for dissemination to relevant stakeholders.
• Maintain professionalism within the team, with the client, instructors, students, and external vendors through all means of communication in a diverse and international professional environment.
• Able to work independently and to collaborate within and across teams.