eCommerce Product Manager - Purchase & Post Purchase

Purpose

Floor & Decor is a fast-growing retailer and commercial flooring distributor operating nearly 250 stores and design studios. The Product Manager, Purchase & Post Purchase, is a high-profile role with the opportunity to shape and drive the company’s omni-channel experience.

The Product Manager, Purchase & Post Purchase, is responsible for optimizing the purchase & post purchase experience on flooranddecor.com by identifying and documenting user problems and new opportunities to define a strategic roadmap. This role focuses on supporting business value by driving revenue, removing friction in cart & checkout and improving customer satisfaction. The successful candidate is data driven, curious and motivated with a strong attention to detail.

Minimum Eligibility Requirements

· 2+ years in digital product management or business analysis, within eCommerce, retail, or a similar consumer-facing industry

· Solid understanding of Software Development Life Cycle (SDLC) and Agile methodologies, with experience collaborating closely with engineering and design teams

· Demonstrated ability to manage and prioritize multiple concurrent initiatives, maintaining a balance between online and in-store impact and requirements

· Proficiency in identifying, analyzing, and utilizing data to shape product vision, strategy, and requirements, with a focus on both web and omnichannel retail contexts

· Skilled in using data to guide both short- and long-term product decision-making for online sales growth and customer satisfaction with proficiency in Microsoft Excel

· Demonstrated success delivering digital products end-to-end, from ideation and roadmap planning to launch and post-launch analysis

· Effective collaborator with cross-functional teams, able to bridge the gap between business, technology, and customer experience teams to achieve unified results

· Strong written, verbal, interpersonal, and negotiation skills, with the ability to communicate effectively across technical and non-technical audiences in addition to senior leadership

Ideal but not required Experience in any of the following areas:

· Customer-Facing Digital Product

· Online Cart and Checkout

· Payments Processing

· Knowledge in Order Fulfillment, Supply Chain Knowledge, Inventory Management

· Online Security and Fraud Screening

Essential Job Functions

· Define and prioritize features that enhance the eCommerce purchase and post-purchase journey, including cart, checkout, and web order fulfillment experiences.

· Provide actionable prioritization recommendations to the Sr. Purchase & Post-Purchase Product Manager, aligning with business goals and customer needs.

· Participate in production support activities including but not limited to replicating issues, reviewing customer sessions and/or systems logs to identify impact, potential root causes and fixes.

· Conduct market research and competitor analysis, incorporating user feedback to identify pain points, opportunities, and trends in eCommerce.

· Collaborate with cross-functional teams to gather requirements, write user stories, and create product specifications that align with the end-to-end customer experience.

· Partner with development teams to ensure timely, high-quality delivery of features, enhancements, and technical integrations.

· Conduct user acceptance testing (UAT) to confirm that new features meet functional, usability, and performance standards.

· Define and track and analyze KPIs (e.g., conversion rates, checkout abandonment, fulfillment times, and customer satisfaction) to measure feature impact and identify improvement areas.

· Use data analysis and user insights to continually optimize features and drive data-informed product decisions.

· Adapt product features and strategies based on evolving user needs, market dynamics, and feedback.

· Lead the Business-as-Usual activities, including the preparation and validation of product data and website configurations for tax holidays in partnership with the tax team.

Working Conditions (travel, environment)

· Limited travel required

· The noise level in the work environment is typically quiet to moderate

· Hybrid role: Monday - Thursday in office

Physical/Sensory Requirements

Sedentary Work – Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.

Note:  Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law.  Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Benefits & Rewards

• Bonus opportunities at every level

• Career advancement opportunities

• Relocation opportunities across the country

• 401k with discretionary company match

• Employee Stock Purchase Plan

• Referral Bonus Program

• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

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Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.  This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.