eCommerce Platform Business Manager (Shopify)

Thanks for your interest in joining our team. At QVC Group, Inc.—a Fortune 500 company with six leading retail brands (QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®)—we're reimagining the future of shopping. We're a live social shopping company that brings products, compelling content, and unforgettable moments to millions of customers across streaming platforms, social media, ecommerce sites, and TV.

The Opportunity

Every screen is a doorway to discovery, community, and delight. And every role on this team helps shape what's next. We're building something new—not just in what we do, but in how we do it. This team connects strategy, content, and commerce. We exist to lead the industry in making content shoppable, actionable, and inspiring. We're aiming high. The road won't always be smooth, but it'll absolutely be worth it. We don't just welcome different perspectives—we seek them. Authenticity isn't optional here; it's a strength. When we lift everyone in, we lift everyone up.

About the Role

• We're looking for an eCommerce Platform Business Manager (Shopify) to lead the daily operations of our Shopify-powered eCommerce platform—ensuring a seamless, scalable, and digital shopping experience. You will sit at the intersection of commerce, technology, and customer experience, playing a critical role in powering growth through operational excellence, platform innovation, and collaboration.
• You'll work with our main partners to gather their needs of the platform and bringing those needs to life. You will also monitor site performance, improving operational workflows, resolving transactional and customer issues, managing inventory accuracy, and maintaining financial and technical integrity across the platform. You'll collaborate with teams across Merchandising, Product, Finance, Marketing, and Customer Service to unlock new opportunities and deliver an excellent customer journey. This is a hands-on role ideal for someone passionate about eCommerce, optimization, and platform scalability.

Your Impact

• Monitor Shopify site performance, conduct regular audits, troubleshoot issues, and partner with developers to ensure uptime and performance.
• Oversee Shopify access roles, alerts, distribution lists, and ensure platform security and compliance with Shopify's standards.
• Review and resolve order flow issues (failed deliveries, in-process orders, etc.) in coordination with Shopify, supplier teams, and fraud management.
• Manage accurate inventory levels, product uploads, and category organization across the platform.
• Lead supplier onboarding processes and ensure seamless integration into the Shopify ecosystem.
• Coordinate with Merchandising and Supplier teams to assess inventory productivity and ensure readiness for campaigns.
• Collaborate with Accounting and Finance teams to audit daily sales orders, ensure payout accuracy, and support month-end general ledger posting.
• Resolve transactional issues with suppliers and coordinate the rollout of new payment types in collaboration with Shopify, Finance, ACN, and third-party gateway providers.
• Stay up to date with new Shopify releases and apps, assess their impact, and lead implementation plans for new capabilities.
• Identify opportunities for automation and system enhancements to increase operations and improve service levels.
• Analyze web traffic and sales data to uncover trends, inform decisions, and identify areas for improvement.
• Develop automated dashboards and performance reports, and present insights to commercial and executive partners.
• Be a business liaison for Product teams—translating platform updates and new features into business opportunities.

What You'll Bring

• You have 3+ years of experience in Shopify eCommerce operations
• You have a understanding of the eCommerce ecosystem—including payment gateways, merchandising workflows, inventory systems, and customer experience strategies.
• Experience managing relationships across Product, Finance, Merchandising, and Customer Support.
• Familiarity with financial reconciliation processes and understanding of accounting impacts in digital commerce environments.
• You bring a analytical mindset with the ability to build and interpret dashboards, KPIs, and performance reports.

#LI-KC1 #Shopify #ecommerce #streaming #hybrid

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers! 

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance. 

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