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Job Description
Job Description :
- Monthly transaction monitoring with high risk business rules
- Coordinate with partners and operation team to update client information from monitoring results.
- Coordinate with internal and external parties and mailbox monitoring with correspondence tracking
- Coordinate with fraud and incidents team for fraud prevention and correction
- Incident and complaint monitoring and supports (Co-ordinate with clients in case of incidents)
- Monitoring, coordinate and resolve case from Saleforce
- Support information for Call Center such as Wallet status etc.
- Be a 2nd tier of Call center to support SCB Planet Plus clients
Qualification :
- Bachelor’s degree in business, marketing, business computer, IT or related field.
- A commitment to excellent customer service.
- Excellent written and verbal communication skills.
- Superb interpersonal skills to quickly response to customer or internal team
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
Top Skills
What We Do
Siam Commercial Bank was established by royal charter on January 30, 1907 as the first Thai bank. During its more than 110 years in business, the Bank has played a leading role in providing the financial services needed in Thailand, developing deep expertise.
Today, SCB is a leading universal bank, offering deposits and lending and a wide range of other products and services, to meet the needs of all customers. Our retail services include home loans, personal credit, car hire purchase, credit cards, ATM cards, debit cards, currency exchange facilities and overseas remittances as well as investment and insurance products. For corporate and SME customers, the Bank offers cash management-related services, lending products, international trade financing, treasury products, debt and capital market products, corporate advisory, investment banking and other services. Our services are backed by our extensive banking network and continual pursuit of technological innovation. In addition, the Bank's SCB Group includes three major subsidiaries that provide specialized financial services: SCB Securities, SCB Asset Management and SCB Life Assurance.
Under the vision to serve as "The Most Admired Bank,” SCB has established a strategic plan called SCB Transformation, designed to dramatically upgrade the Bank's infrastructure and enhance its long-term competitiveness. This transformative plan responds to rapid change in the financial services industry, which is being reshaped by digital technology, regulatory change and new consumer behavior. Following this strategic plan's "Going Upside Down" approach, the Bank will transform its business model and thinking throughout its human resources, work processes, products and technology, enabling breakthrough performance and creating sustainable value for our customers and society
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