Provides direct support to organizations and their employees through the delivery of assessment, consultation, education and triage services. Uses knowledge of federal regulations to assist organizations in their appropriate handling of employee concerns and problems. Consults with employees and organizations on variety of workplace and work-based issues. Provides clinical expertise in order to restore employees with diminished performance to healthy functioning.
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Provides employee and management consultation related to specific personal problems and workplace/management problems and concerns.
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Conducts critical incident response services, EAP assessment and short-term counseling, EAP orientations, customer webinars, critical incident response and health and wellness trainings.
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Manages caseload and other tasks including timely case documentation to meet quality, qualitative and quantitative performance expectations.
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Provides information and referral to appropriate level of care as well as to community resources as appropriate.
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Participates in activities as requested that help improve SBU and/or client performance, excellence and culture.
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Assuming responsibility for identifying individual and/or team’s operational challenges and/or inefficiencies and recommending possible continuous improvement plans to support department and company mission.
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Analyzes and presents issues in a clear, concise, persuasive manner, both verbally and in writing.
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Develops effective working relationships with peers within and across organizational lines and supports team members and participate in team activities, including trainings, to assist in building a high-performance team.
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Takes responsibility for own development and stays current on skills and techniques needed to better serve members and help Magellan achieve its business and operational goals.
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Adheres to all contract requirements such as qualification, performance standards, meetings, trainings and etc. as well as comply with team standard operation procedures and company policy.
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All other duties as assigned.
Other Job Requirements
Responsibilities
Minimum of 5 years of clinical experience after receiving the graduate degree.
Clinical training must include instruction on chemical dependency, mental health and brief therapy.
Must understand workplace issues, how businesses function and a fundamental understanding of employee/ employer relationships.
Must be capable of acquiring an understanding of EEO rules, ADA in the workplace, FMLA, and Drug Free Workplace Requirements.
Must be able to provide accurate client assessment including level of risk, substance abuse and dependency, job performance issues and refer to appropriate level of care.
Competent in crisis intervention.
Demonstrates knowledge and expertise in solution-focused, brief therapy in outpatient setting.
Strong customer service skills required.
Excellent training and listening skills.
Ability to interact effectively at all levels both within the company and with external customers.
Adjusts well to new situations and changing priorities.
Comfortable with ambiguity and stress while handling a variety of assignments.
Maintains a positive, achievement-oriented attitude and consistent in accomplishing expected objectives.
General Job Information
Title
EAP Consultant-WHS-Richmond, VA-in person
Grade
26
Work Experience - Required
Clinical
Work Experience - Preferred
Education - Required
Master's - Behavioral Health
Education - Preferred
License and Certifications - Required
Current licensure required for this position that meets State, Commonwealth or customer-specific requirements - Care Mgmt, LCSW-C - Licensed Certified Social Worker - Clinical - Care Mgmt, LCSW - Licensed Clinical Social Worker - Care Mgmt, LMHC - Licensed Mental Health Counselor - Care Mgmt, LPCC - Licensed Professional Clinical Counselor - Care Mgmt, LPC - Licensed Professional Counselor - Care Mgmt, Must be an independently licensed behavioral health clinician - Care Mgmt
License and Certifications - Preferred
CEAP - Certified Employee Assistance Professional - Care Mgmt
Salary Range
Salary Minimum:
$70,715
Salary Maximum:
$113,145
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Top Skills
What We Do
Magellan Health is a leader in managing the fastest growing, most complex areas of health, including special populations, complete pharmacy benefits and other specialty areas of healthcare. Magellan supports innovative ways of accessing better health through technology, while remaining focused on the critical personal relationships that are necessary to achieve a healthy, vibrant life. Magellan's customers include health plans and other managed care organizations, employers, labor unions, various military and governmental agencies and third-party administrators.
