E-Commerce Manager - Partnerships & Digital Sales (all genders) - Eurowings Holidays GmbH
We are dreamers, doers, and enthusiasts....!
Our mission is to enable our customers on leisure and/or business travel to enjoy a seamless travel booking experience from the tip of their fingers. Therefore, we are continuously working passionately on providing diverse and attractive offers on our online booking platforms Eurowings & Eurowings Holidays and mobile Apps to empower our customers with relevant information and smart digital services throughout their travel experience.
Your Tasks
- Implement and manage sales strategies and tactics for the Eurowings Holidays website to leverage the maximum sales potential, ensuring a seamless user experience that drives customer engagement and conversions
- Lead efforts to optimize the website’s sales funnel, identifying and addressing areas of improvement to increase conversion rates
- Translate customer and business requirements into initiatives and tactical measures by implementing A/B-tests independently or request implementation from IT teams
- Use data-driven insights and A/B testing to request new features from IT teams and smaller modifications that improve user journey and sales performance
- Manage the collection and analysis of customer feedback, identifying pain points and areas for improvement in the sales and booking process.
- Regularly analyze sales data, website analytics and customer feedback to make informed decisions and adjustments to strategies, identify trends, and present actionable insights to management and stakeholders.
- Identify, negotiate, and manage relationships with ancillary service providers, such as car rental companies, travel insurance providers and execute upselling strategies to drive additional revenue through ancillary products and services.
- Manage media cooperations, including sponsorships and partnerships with tourism offices or other sales partner
Your Profile
- 5+ years of experience in sales, e-commerce, or ancillary sales
- Completed degree in business administration or a comparable qualification
- Proven experience in digital sales funnels, conversion rate and user experience optimization as well as strong analytical skills with experience in data-driven decision-making
- Extensive experience in working with external partners and suppliers, including negotiation and relationship management
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Highly developed organizational skills, including the ability to independently prioritize and structure the work environment
- Strong project management skills with the ability to manage multiple initiatives and deadlines
- Proficient in tools such as Google Analytics, A/B testing software, and CMS platforms and familiarity with customer feedback tools
- Fluent in English, both spoken and written, with strong negotiation skills
Eurowings Digital Benefits
We value your performance and offer you plenty of advantages 🎊
- Fly with friends and family around the world by using the entire Lufthansa and partner network
- Discover the world within 30 vacation days a year + two days off for Christmas and New Year's Eve
- Get discounts across a large range of brands (e.g. Telekom, Zalando, Apple, Sixt, Bosch…)
- With "Joblunch" from Belonio, Eurowings Digital finances up to 2 EUR of your lunch on working days!
Drive your career growth 🎓
- Evolve professionally in our agile environment by taking part in challenging projects with cutting edge technologies and a lot of personal responsibility
- Shape your career growth through regular discussions with your Team Lead and 360° feedbacks from your colleagues
- Work in a cross functional team where you gain/share knowledge every day and on regular talks like “Peer School” or “Ask the Expert”
- Every year you will get a training budget for meetups, conferences, trainings, coaching
- You can improve your (German) language skills through our online courses
- With your Linkedin Learning account you access plenty of additional trainings and courses
We bring a unique environment, where we make it happen 🙌
- We love dogs! Feels free to bring your doggo to the office :) They can "work" from our separate dog office
- Get excited and challenge your colleagues while playing with our Playstation 5 or kickertable
- Participate directly in the creation of our product that helps millions of customers create amazing travel memories
- Feel at home in our (English speaking) international & diverse team
- Take part in our regular team events where we celebrate all together e.g. major successes, Carnival or the end of the year!
- Feel our unique atmosphere: a start-up spirit integrated in a big company
- With our trust-based working hours, you can start and finish at a time that suits you for a harmonized work-life balance
- Our hybrid working model gives you the flexibility to keep close connections with your teammates at our offices (e.g. through onsite events), while also having the possibility to work from home
- Relocation package and personalized support (e.g. for Visa or Work Permit) will be offered for you and your family if needed
- #Trust&Commitment #Customer #Data-Driven #Performance #Do-it : join us and live our values. This already resulted in specific actions like: Fuckup nights, guided tours at the airport or strategy sprints!
Top Skills
What We Do
We want to unfold the world to our customers. Eurowings Digital's mission is to deliver the most convenient and affordable end2end travel experience by connecting the physical and digital world. While our customers enjoy their journey, we take charge of a carefree travel experience. Not only offering quality flights for affordable prices, but being a travel companion all along the way. From their first inspiration to their favorite travel memories. Therefore we launched a whole new company which puts their customer into their total focus. Together we are going to discover, develop and test new products along the whole customer journey, on- and offline. In agile and diverse teams we will revolutionize the way of travelling
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