Dual Rate Lead Supervisor

Posted 4 Days Ago
Be an Early Applicant
Wilkes-Barre, PA
Junior
Gaming
The Role
The Lead Supervisor assists the Shift Managers in overseeing table games operations, including training and supervising team members, ensuring security, maintaining communication with the Surveillance Department, and upholding gaming regulations. Additional duties involve managing scheduling, handling guest and employee issues, and providing exemplary customer service.
Summary Generated by Built In

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Job Duties

Assists the Shift Managers with the day-to-day operation of table games/poker to include training, counseling and supervision of team members.  Supervises and secures all games in assigned gaming area.  Ensures the security of the table games and related equipment and keep clear lines of communication between table games personnel and the Surveillance Department.  Ensures the accuracy and integrity of the player rating system.  Keeps Scheduling Department abreast on a daily basis of any changes, check pit time starts on a weekly basis.  Enforces PGCB gaming rules and regulations, internal controls, and department/company policies.  Keeps abreast of “special events”, entertainment, employee activities, restaurant schedule, etc.  Keeps other departments informed of developments affecting their function.  Monitors business demands and makes necessary adjustments.  Services guests, handles customer related issues with composure and professionalism.  Services employees, handles employee related issues with composure and professionalism.  Schedules Floor Supervisor assignments. Performs other related duties as assigned.  Must possess excellent inter-personal skills with an ability to foster a supportive and enabling team environment.  Promotes superior guest service. Has the ability to extend complementary services in accordance with the approved comp matrix.

Minimum Qualifications

Two years combined supervisory experience or dealing in a high volume, complex casino environment. Must be able to work various shifts and flexible hours. 

Work Shift:

Non Headcount

Knock, knock. Hear that sound? That's opportunity!

The Company
HQ: Uncasville, CT
3,092 Employees
On-site Workplace

What We Do

Mohegan is the owner, developer and manager of premier entertainment resorts in the United States, Canada, and Northern Asia. Mohegan’s U.S. operations include resorts in Connecticut, Washington, Pennsylvania, New Jersey, and Nevada; Canadian operations are based in Niagara Falls; and Mohegan Inspire is located in Incheon, South Korea. The brand’s iGaming division, Mohegan Digital, provides cutting-edge online gaming solutions to Mohegan’s loyal fan base and meets the digital needs of customers on a global scale. Mohegan is owner and operator of Connecticut Sun, a professional basketball team in the WNBA. For more information on Mohegan and its properties, please visit www.mohegangaming.com.

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