Document Specialist - Sunday-Wednesday; 22:00-08:00

Role summary/purpose of job

This role presents an opportunity to join our Global Document Specialist team.

The team delivers high quality, efficient and comprehensive document production service to our fee earners (lawyers) globally, with a focus on excellent customer service and continuous improvement.

Working alongside a team of document production specialists and creative

specialists, you will utilise your advanced skills to support fast, accurate and

enhanced document production through effective use of the appropriate tools and innovative technology adopted by the firm.

Location Overview: Manchester

The Freshfields Global Centre provides both business and legal services to the firm. Our services are delivered in a way which supports the global nature of our firm and our clients, enables our fee earners to deliver exceptional service to our clients and to do that in a way which is efficient and effective.

Key responsibilities and deliverables

Document production

Produce all work to the highest standards of accuracy within strict deadlines, including

• Creating, formatting and updating a wide range of complex documents, reports, spreadsheets and presentations, adhering to the house-style and utilising the appropriate tools to ensure efficiency and accuracy.

• Transcribing audio files accurately and efficiently demonstrating solid typing skills.

• Converting documents across various packages into house-style, using firm templates, styles and schemes.

• Troubleshooting textual, graphic and printing issues across all packages.

• Accurately interpreting complex fee earner briefs and producing documents within the required timescales, seeking clarification when necessary.

• Supporting creative presentation requests in PowerPoint using template guidelines where appropriate.

• Quality checking all work to ensure that completed documents are delivered accurately and to an appropriately high standard. Ensuring all edits have been inserted and make logical and grammatical sense.

• Adhering to working practices for the function.

• Ensuring own technical skills are maintained and updated, including developing extensive knowledge of the firm’s global document templates.

• Troubleshooting document technical issues including using clean-up software such as DocXTool and performing “health checks” on documents as required.

• Assisting fee earners and other internal clients with technical queries in all

• relevant packages by telephone, proxy services or email.

• Assisting in non-document production administration tasks, by exception,

• when workloads are high across the whole team/service.

• Demonstrating a proactive approach to ensure fee earners and internal clients’ requirements are met, liaising with other functions to support fee earner requirements where necessary.

• Supporting workflow processes including booking work and negotiating deadlines as required and working collaboratively with workflow co-ordinator roles across locations.

Team support and development

• Proactively providing support to other Document Specialists across the global network to ensure that peaks and troughs of demand are managed.

• Promoting effective work practices.

• Supporting team quality check processes as well as checking own work.

Key requirements

Must have previous document production experience in a legal environment or advanced Microsoft Word skills in a document production role in other sectors. Must possess the confidence and motivation to challenge and improve the way that work is done.

Technical Skills:

• Advanced level of skill in all MS Office packages

• Proven problem solving and trouble shooting skills

• Flexible and proactive approach

• Committed to personal development

Personal skills and attributes:

• Proven ability to work well in teams and with stakeholders at every level

• Proven resilience and the ability to remain calm under pressure

• Strong communication skills both written and oral

• An inherent drive for professional and personal development

• A positive and enthusiastic attitude

• Proven independence and maturity in decision making

• Excellent customer service skills

• Experience of working in an environment with a focus on continuous improvement

• Foreign language speakers are desirable

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered on the basis of their merit alone. We welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK in the role in question and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only if and when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case-by-case basis and take a number of relevant factors into account (e.g. the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.