Company Description
Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential.
We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms.
Our +1000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment
We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.
Are you all in? Don’t be shy, apply!
Job Description
We are looking for a Disputes and Fraud Detection Officer to join our expanding business operations team. The successful candidate will have excellent communication and organizational skills and an acute sense of attention to detail.
RESPONSIBILITIES
- Effectively communicate with our internal customer support team in order to resolve dispute requests.
- Process dispute related transactions in the respective internal and card scheme systems (Visa and MasterCard platforms).
- Review of card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity.
- Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance.
- Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions and decide on appropriate approach.
- Respond to requests in relation to transactions.
- Maintain all investigation records and case outcomes.
- Develop and maintain strong working knowledge of all relevant card scheme rules and regulations.
- Explore new ways that can help improve existing fraud strategies.
- Continuously learning and improving on product and job knowledge.
Qualifications
REQUIREMENTS
- Minimum of 2 years’ experience in banking operations department.
- Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred and will be considered a strong asset.
- Excellent communication skills, both written and verbal in English and French.
- Exceptional organizational skills and attention to detail.
- Strong analytical abilities.
- Capability to think out of the box.
- Able to work within a team.
- Able to manage stress and work with high volumes.
Additional Information
SQ2
What We Do
We are Switzerland’s leading bank in online financial services and offer our clients innovative and state-of-the-art solutions to meet their investment needs.
Headquartered in Geneva, Switzerland, we have additional offices in Zurich, Luxembourg, London, Cyprus, Dubai, Hong Kong, Malta, Singapore, and Bucharest.
Swissquote Group Holding Ltd has been listed on the SIX Swiss Exchange (symbol: SQN) since May 2000 and is regulated by the Swiss Financial Market Supervisory Authority (FINMA).
As well as various online trading products - including stocks, bonds, funds derivative products, and cryptocurrencies – Swissquote also provides Forex, Robo-Advisory, and Mortgages solutions.
Today, we are proud to deliver our services to + 500’000 clients with access to more than 60 stock exchanges worldwide and can trade over 3 million products through performant and secure platforms.
Swissquote is the marketing brand for the activities of Swissquote Bank Ltd (Switzerland) regulated by FINMA, Swissquote Bank Europe SA (Luxembourg) regulated by the CSSF, Swissquote Bank Ltd (UK) regulated by the FCA, Swissquote Financial Services (Malta) Ltd regulated by the MFSA, Swissquote MEA Ltd. (UAE) regulated by the DFSA, Swissquote Pte Ltd (Singapore) regulated by the MAS, Swissquote Asia Limited (Hong Kong) licensed by the Hong Kong SFC.
