Who We AreJoin a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We DoFirst American Home Warranty is embarking on an exciting new Seasonal hiring journey! We are looking for individuals that share our passion to help others on a seasonal basis from April through August to accommodate our peak season.
Whether you are semi-retired, a college student looking for a summer job or would just enjoy having flexibility to enjoy life AND want a fulfilling career with a company that values YOU...First American is the place for you!
This role focuses on locating a technician for a particular job when there isn’t anyone in the established network for the service required. Research service claim information, interpret market area data, make outbound calls, communicate with designated Contractor Relations Team members to match contractors to service calls to resolve service claims.
Essential Functions
- Dispatch work orders following established guidelines
- Answer incoming calls, emails from customers and contractors
- Make outbound calls to locate authorized contractors
- Interpret contracts for all callers. Offer and explain terms and conditions of claim options to customers
- Provide homeowners with relevant information pertaining to contract, claim or work order; explain and advise homeowner of options and terms; determine next steps to move claim forward
- Obtain necessary documentation from the customer and/or technician and attach to the customer’s record
- Provide work item assistance
- Perform all tasks in accordance to set performance/methods and procedures, quality assurance and compliance guidelines
Requirements
- High School Diploma or equivalent
- Fundamental understanding of Home Warranty polices
- General knowledge of HVAC, Appliance, Plumbing equipment helpful
- Good listening, verbal and written communication skills
- Proven customer service skills and ability to overcome objections
- Good organizational skills with the ability to multi task, prioritize and follow up
- Strong problem solving and conflict resolution skills
- Adapt to fast paced work environment
- Exceptional attention to detail
- Working knowledge of Microsoft Office
- 2-4 years Customer service experience and/or training preferred
- Home Warranty or real estate experience desirable but not required
Salary Range:
$15.18 - 26.41
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Top Skills
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.
First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans.
First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate.
As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally.
First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
