Director, Workforce Planning

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

• Are you passionate about driving workforce solutions and ensuring optimal resource management? Join our team as the Director Workforce Planning, where you will play a pivotal role in championing headcount and affordability tracking, providing insights on supply and demand issues, and leading squads to align support areas with business goals.

  As the Director Workforce Planning, you will understand business requirements and participate in market and practice leadership meetings to champion headcount and affordability tracking providing an informed perspective on supply and demand issues and opportunities.

  You will work closely with Center & Country leadership to provide advice and guidance that aligns with top leadership goals for headcount and affordability, ensuring proper staffing levels for projects and lead workforce solutions with talent acquisition representatives for a geography or business vertical, driving the strategy, direction, and coordination of resource demands (internal and external) for business constituents.

  You will serve as the point of contact for resource managers and business, coordinating across other TA & WS partners and business leaders to resolve issues, prioritize requests, and share best practices. You will also data analytics around resource management and talent acquisition performance to assist resource managers and drive continual improvement and process/tool optimization.

  In partnership with strategic workforce operations and transformation leaders you will execute on staffing plans to address workforce needs and close critical workforce gaps, overseeing governance of resource management for your area.

  Your Future at Kyndryl:

  Kyndryl has a global footprint, which means that as an HR Services Professional at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.

Who You Are

• Who you are:

  You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

  Required & Professional Experience:

• 5 - 10 years of experience in end to end workforce management , business requirements and participates in market and practice leadership meetings to champion Headcount and Affordability tracking, while providing perspective on supply and demand issues and opportunities. People-driven with excellent communication and interpersonal skills

• Proactive in improving processes and optimizing resource usage

• Understanding of business metrics like utilization, average band/band mix, skill taxonomy, operating model including practice structure, forecasting, demand management, capacity planning

• Proficient in Excel, Power BI, or other analytics or visualization tools

• Preferred & Professional Experience:

• Bachelor’s degree / Advanced degree (MBA or Master’s in HR) is in Business/Human Resources

• A deep understanding of business trends and their people implications.

• Exceptional problem-solving, critical thinking, and advisory skills

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.