CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.
As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.
CoreWeave powers the creation and delivery of the intelligence that drives innovation.
About the Role:
Are you ready to embark on an exhilarating journey of shaping the future of cloud computing? At CoreWeave, we're not just another cloud provider - we're pioneers revolutionizing the industry by putting bleeding-edge GPU technology on top of the industry's fastest and most adaptable infrastructure. We are on the hunt for a remarkable Director of Technical Solutions Management (TSM) who shares our passion and has an understanding of GPU infrastructure and AI Applications to join our Customer Experience (CX) Organization. This critical leadership role will oversee the TSM function, which is responsible for managing technical relationships with strategic customers, defining and delivering on technical requirements, and driving the execution of complex programs from concept to successful completion.
This position reports directly to the VP of Customer Experience, is global in scope, and will work closely with leaders across Solutions Architecture, Support, Sales, and Product Engineering teams to shape and execute strategies that solidify CoreWeave's reputation as the industry’s premier provider of cutting-edge GPU infrastructure.
What you will do:
- Lead TSM function withingCoreWeave: Build and lead a team of Technical Solutions Managers (TSMs), focusing on hiring top talent and fostering their growth to ensure they excel as the primary technical advocates for CoreWeave’s most strategic customers.
- Collaborate across functions: Work closely with leaders in Solutions Architecture, Support, Sales, and Product Engineering to elevate and enhance the CoreWeave customer experience.
- Customer Engagement: Directly engage and collaborate with key customers to understand their AI workloads, pain points, and future requirements to continuously improve our service offerings.
- Process optimization: The TSM function plays a critical role in ensuring CoreWeave's success by:
1) Owning the technical relationship with strategic customers,
2) Defining and translating customer requirements into actionable solutions,
3) Driving end-to-end program execution,
4) Collaborating with capacity management, data center operations, and fleet operations across key strategic customers.
5) Influencing product strategy and working with engineering to design and implement technical solutions that align with customer needs,
6) Proactively identifying and mitigating risks,
7) Measuring and driving customer success to exceed expectations.
As the leader of this critical function, you will define and monitor key performance indicators (KPIs) to evaluate program success and effectiveness. Leveraging these insights, you will identify and eliminate inefficiencies, accelerate operational speed, and deliver exceptional results that reinforce CoreWeave’s position as a market leader.
What We're Looking For:
We believe in investing in our people and value candidates who bring diversified experiences to our teams. If any of the following resonates with you, we’d love to talk:
- Education: B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field is preferred
- Experience: 8 or more years of experience in software engineering, systems engineering, hardware engineering, solutions architecture, customer support, technical program management, product management, or delivery management with a minimum of 4 years in a leadership role within a high-growth environment.
- Technical Proficiency: Deep understanding of the cloud infrastructure landscape. Ideally with an understanding of the fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing.
- Track Record: Successfully organized and coordinated the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders.
- Leadership Style: Exceptional leadership skills with the ability to influence and engage stakeholders at all levels. Excellent verbal and written communication skills, with a strong capacity to clearly present complex technical information.
- Excitement for Growth: Excited about making a mark on the lives and products of a fast-paced, dynamic organization experiencing hypergrowth.
- Travel: Open to travel up to 30%
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $200,000-$250,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
What We Offer
The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.
In addition to a competitive salary, we offer a variety of benefits to support your needs, including:
- Medical, dental, and vision insurance - 100% paid for by CoreWeave
- Company-paid Life Insurance
- Voluntary supplemental life insurance
- Short and long-term disability insurance
- Flexible Spending Account
- Health Savings Account
- Tuition Reimbursement
- Mental Wellness Benefits through Spring Health
- Family-Forming support provided by Carrot
- Paid Parental Leave
- Flexible, full-service childcare support with Kinside
- 401(k) with a generous employer match
- Flexible PTO
- Catered lunch each day in our office and data center locations
- A casual work environment
- A work culture focused on innovative disruption
Our Workplace
At CoreWeave, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences.
For those who do not live within 30 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets. Onboarding is essential to your success. New employees not based out of an office will be invited to attend onboarding training at one of our hubs within their first month of employment. We continue to foster a collaborative environment by bringing teams together quarterly.
California Consumer Privacy Act - California applicants only
CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: [email protected].
Top Skills
What the Team is Saying
What We Do
CoreWeave, the AI Hyperscaler™, delivers a cloud platform of cutting-edge software powering the next wave of AI. The company's technology provides enterprises and leading AI labs with cloud solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers across the US and Europe. CoreWeave was ranked as one of the TIME100 most influential companies and featured on Forbes Cloud 100 ranking in 2024. Learn more at www.coreweave.com.
Why Work With Us
At CoreWeave we work hard, have fun and move fast! Today we are a small, growing team of intelligent, genuine people, that value different perspectives and approaches to solving complex problems. We foster an environment that champions collaboration and prioritizes innovative solutions. Here, you are surrounded by the best.
Gallery
.jpg)
CoreWeave Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
