Want to be a bswifter?
At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
Overview:
bswift is currently seeking an experienced Director-level Operations Manager to lead our back-office processing teams in Specialty Services. Specialty Services is a shared function where bswift clients have hired us, and the team delivers several common essential functions across a wide range of clients in a consistent and scalable manner. This role reports to the VP, Specialty Services and oversees multiple functional areas, ensuring workflow efficiency, operational excellence, and data-driven decision-making.
Key Responsibilities:
- Lead and manage the ongoing delivery of a shared service team performing time-sensitive and compliance-focused work.
- Workflow Management: Oversee high-volume operations, ensuring work is efficiently assigned and completed within SLAs.
- Data Analytics & Reporting: Extract, analyze, and interpret large datasets from Salesforce Sync (or comparable workflow tools) to drive operational decisions.
- Process Improvement: Identify and implement continuous improvement initiatives, from incremental changes to large-scale automation and scalability projects.
- Leadership & Team Development: Manage a team of managers (20-40 teammates), providing goal-setting, coaching, performance measurement, and succession planning.
- Collaboration & Communication: Work closely with internal teams and senior leadership to provide outstanding support during deployments and process transitions.
- Documentation & Compliance: Maintain standardized documentation for operational processes, ensuring consistency and quality.
- Client & Stakeholder Engagement: Consult with internal (and occasionally external) customers on best practices, risks, and process flows.
- Cross-Functional Partnership: Collaborate with SVPs, VPs, and Directors to improve efficiency and implement data-driven strategies.
Qualifications & Experience:
Required:
- Bachelor’s degree (B.A. or B.S.) or equivalent education and experience.
- 8+ years of experience in operations management, workflow optimization, and process improvement.
- 4+ years of experience in process definition and implementation.
- Strong experience in workflow management tools (e.g., Salesforce Sync, project management platforms, or comparable systems).
- Advanced data analytics skills: Ability to extract, analyze, and interpret large datasets using Excel (pivot tables, reporting, forecasting).
- Proven track record in process improvement, with expertise in identifying operational inefficiencies and driving strategic enhancements.
- Experience managing offshore teams (e.g., ProView Global in the Philippines or similar global sourcing models).
- Strong leadership abilities, with experience developing and mentoring managers and high-performing teams.
- Excellent communication skills, with the ability to present data-driven insights to senior leadership.
- Proven ability to work in a high-volume, fast-paced environment, managing competing priorities while maintaining high-quality execution.
Preferred:
- Lean, Six Sigma, or Kaizen certification.
- Experience in ACA, QMSCO, Dependent Verification, or Benefits Administration.
- Familiarity with compensation planning, sales enablement, or process automation.
Measures of Success:
- Operational Efficiency: Meeting SLAs, optimizing resource allocation, and improving turnaround times.
- Data Utilization: Leveraging analytics to improve decision-making and performance tracking.
- Process Improvement: Successfully identifying and implementing workflow enhancements.
- Team Development: Strengthening leadership pipeline and increasing team engagement.
Why Join bswift?
At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.
Benefits of Working at bswift:
- Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Remote first, Office friendly environment! No time to commute? No problem!
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.
Specific benefit offerings vary by position and may be subject to change.
Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $XX.00-$XX.00, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!
At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.
bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.
If you have what it takes to join our award-winning culture, we’d love to hear from you!
Top Skills
What We Do
bswift is a Chicago-based technology company that provides benefits administration for employers and exchanges nationwide. We pride ourselves on having a fun, friendly and smart staff that goes the extra mile to get the job done right. The reward is a fun, flexible and creative environment with ample opportunity for growth.
Why Work With Us
We offer the excitement and opportunity of a fast-growing company with the stability of an experienced management team, a blue-chip client base, and a proven track record of success. We're looking for motivated and goal-driven team members who possess the bswift values of higher standards, greater accountability and more fun.
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