About Us
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location. So can you.
Learn more at www.ujet.cx.
Opportunity
As the Director, Solutions Consulting at UJET, you will have the opportunity to work with some of the best and brightest people in Sales. In this role, you’ll partner with Sales and UJET’s strategic partners to identify the business challenges of prospective clients and map their organizational needs to the capabilities of UJET’s industry-leading platform. In your role, you’ll direct the team of Solutions Consultants to provide for a sales organization that is consultative, technical, and product focused. This is an excellent opportunity to work in a fast-paced environment that challenges you to grow both personally and professionally. As a seasoned and successful people leader, you will work with the extended leadership team to ensure that development plans, “career lattices,” training, and other programs are developed, delivered, and maintained across your teams to ensure that talent development is a key focus area for the organization.
Responsibilities
- Work directly with the Head of Sales and Strategic Ops to define goals, create processes, and drive growth.
- Manage a team of Solutions Consultants. This includes hiring, developing, and holding the team accountable to their responsibilities.
- Collaborate with Account Executives & UJET partners in a fast-paced sales environment to identify and uncover customer business goals, needs, and pain points.
- Demonstrate the value proposition of the UJET platform and solutions through highly customized product demonstrations.
- Create strategic and technical sales strategies, presentations, and product demonstrations for mid-market and enterprise level customers.
- Organize responses to RFPs and RFIs and assist in responding to security questionnaires.
- Leverage knowledge of the product and development teams to create scalable, technical demonstrations, and proof-of-concept use cases for the Sales Engineering team
- Support the Sales and Solutions Consulting teams by creating and developing customer-facing journeys and demonstrations.
Requirements
- 5+ years leading a Solutions Consulting team within a modern SaaS company.
- 7+ years business experience with at least 5 years in a client facing sales, presales, consulting, or a technical architect role, preferably selling cloud solutions to support, sales, or marketing organizations. Experience selling CCaaS, CRM, or other modern SaaS solutions is highly desired.
- Hands-on experience working with one or more popular CRM systems (Salesforce, Zendesk, Microsoft Dynamics, ServiceNow, SAP, etc.).
- Experience with storytelling and positioning value to customers.
- Proven team player – knows how a great team functions and scales.
- Experience with technology stacks including CRM’s, APIs, analytics, personalization technologies, and conversational AI.
- Highly dependable, self-starter, and high energy with a positive attitude.
- Excellent organization and time management skills.
- Excellent communication skills - written, verbal, and presentation.
- Bachelor's Degree from an accredited college or university, or equivalent experience.
Annual US Hiring Range: $135,000-$150,000 + commission
*A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).
UJET DEI Statement
At UJET, everyone is welcome and supported in their development at all stages in their career journey with us. Fostering a diverse and inclusive culture is at the core of everything we do. It is embedded in our values to always: Be Human, Accountable, Respectful, Transparent and Speak up. We actively celebrate the unique attributes of our colleagues and work to create an environment of inclusion and belonging for them.
Fair Chance Employer
We value diverse experiences and we are committed to considering individuals with criminal records and providing a fair chance at employment.
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
What We Do
UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Learn more at ujet.cx
Why Work With Us
Through its drive for innovation and passion for accelerating digital transformation, UJET is a leading provider of cloud contact center software. UJET helps support organizations of all sizes and industries break down silos, reshape business models, and realize their true potential.
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