Job Description
The Director, Retail Sales - THD is accountable for developing and delivering new and fresh strategies that drive satisfaction and profitable growth for customer relationships assigned as strategically important. This position is responsible for developing strategies that combine customer-driven long-term thinking with near-term organizational goals. Success in this position requires a deep understanding that collaboration is key to growing any business, especially in a complex and competitive industry. This position leads of team of key account managers and sales analysts and reports directly to the Vice President of Retail Sales for the companies Aperture Solutions – US business unit.
This position positively contributes to our company’s culture by:
- Fostering an environment, including ways of working and behaviors, which is congruent with our mission, values, and success model
- Facilitating organization-wide cohesion and keeping all functions aligned with the vision to be a premier company and deliver optimum customer experiences that, in turn, will support and drive revenue and earnings growth
- Ensuring voice of the customer (VoC) and customer data are incorporated as a path to customer centricity
- Redefining organizational metrics that reflect the entire customer journey to deliver experiences that create loyalty, profitable growth, and advocacy
This position positively contributes to the company’s leadership by:
- Actively serving on the Retail sales leadership team and being involved in the highest level of decision making
- Investing significant effort on talent offense and aligning selection and development of sales teams to mindsets and skillsets important to the future of our business
- Ensuring everyone is working against the right priorities, receiving coaching and feedback to promote performance, and experiencing exciting opportunities for growth
- Serving as a role model and champion for employee engagement retention
Primary accountabilities for this position include:
- Represents company products and services to the assigned customer while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company
- Develops trusting relationships with customer to ensure they do not turn to competition
- Serves as the link of communication between key customer and internal teams
- Resolves any issues and problems faced by customer and deal with complaints to maintain trust
- Plays an integral part in generating new sales that will turn into long-lasting relationships
- Prepares regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Leverages and maintains productive, professional relationships with key functions and employees in the assigned customer account
- Coordinates the involvement of company employees, including support, service, and management resources, to meet account performance objectives and customers’ expectations
- Meets assigned targets for strategic objectives in an assigned account
- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three – year period
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis
- Leads solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel
- Coordinates all contract renewal activity for assigned accounts
- Maintains high customer satisfaction ratings that meet company standards
Qualifications:
- Bachelor’s degree required; MBA or advanced degree in appropriate discipline preferred
- Minimum of 10 years of sales and/or marketing leadership experience; with at least 5 years working with high volume, strategic customers
- 20%+ travel
Additional Information
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.
*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
All your information will be kept confidential according to EEO guidelines.
What We Do
Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America.
Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories.
We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.
DISCLAIMER
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