Director, Product Management and GTM, Payment Optimization

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management and GTM, Payment Optimization

Overview:
Mastercard is a global technology company. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making payment and data transactions safe, simple, smart, and successful. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
The Digital Transformation and Optimization team is part of Consumer Solutions. We are responsible for optimizing eCommerce solutions and for driving transaction authorization improvement for digital transactions globally. We do this by being consumer centric for our products and services and being relevant in all consumer money flows.

Role:
Ever have your transaction declined when hailing a ride? Can’t watch your favorite TV show because your streaming service payment was interrupted? Denied at checkout when ordering a new pair of sneakers?
These are all frustrating experiences for the cardholder that digital merchants are trying to avoid.
We are driving a strategic, multi-year transformation to develop new solutions on our authorization network to solve for these pain points. These new solutions will incorporate innovative products, services, and capabilities to increase digital authorization performance and drive higher conversion rates for our merchant, acquiring, and payment service provider partners.
As the Director, Product Management and Go to Market Commercialization, you will play a critical role in bringing solutions to market that drive material value to our customers by gathering insights and testing hypothesis directly with customers and by collaborating with Optimization Product Development, engineers, data analysts, regional product managers, and other customer facing teams. Unleash your analytical and creative problem-solving skills to define the future of how we serve our customers.

Key responsibilities:
• Define and lead the GTM strategy for our new authorization improvement products including gathering insights, developing KPIs, contributing to the definition of the customer experience/journey, and working in partnership with the Development and Technology teams to ensure value is delivered to customers.
• Drive and own customer adoption pipeline and sizing top business development opportunities to unlock growth.
• Serve as a strategic business partner to key geographic and functional business units to execute the go-to-market strategy, align with the overall optimization strategy
• Subject matter expert for all things Optimization to lead customer meetings and support deal negotiations to materialize the opportunities.
• Actively participate in pilots to understand customer adoption pain points and identify new features/enhancements.
• Engage in idea generation, concept validation, and business case development
• Leverage data, analytics and market insights to come up with recommendations that will drive penetration, adoption, business decisions and development of new and existing strategic solutions, all in the effort to improve authorization performance
• Ability to work in a matrix organization and liaise with Cross functional product teams, Legal, Franchise, Finance, Market Development, Account Management, Customer Experience, Marketing, and other product teams

ALL ABOUT YOU
• In depth understanding of the ecosystem of payment processing, authorization and acquiring services, with specific experience with an acquirer or payment service provider preferred
• Profound expertise in product development and management
• Proven experience in developing go-to-market strategies of new and innovative products and end-to-end product strategy and delivery of scalable solutions.
• Comfortable communicating and collaborating with business stakeholders, engineering and analytics teams at all levels.
• Ability to guide difficult conversations to productive outcomes and engage and advance multiple projects at the same time
• Technical knowledge and skill to speak on the technical aspects of authorization performance, payment processing and acquiring.
• Able to adapt and is resilient to thrive in high pressure goal-oriented, and substantial revenue growth driven environment.
• Passion for all things digital and intrinsic curiosity to understand new technology
• Entrepreneurial spirit and global mindset with a passion for learning and using data to solve large scale business problems
• The ability to craft clear and detailed deliverables and expertly communicate across audiences

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.