Director of Platform Design

Director of Platform Design

• Location: London
• Hybrid: 3 days a week in office
• Salary: £139,000 - £170,000

Role Overview:

We are looking for a Senior Head/Director of Platform Design to lead our design team to create and drive the design strategic vision for our Internal SaaS platform. This role will oversee design execution, team leadership and cross-functional collaboration, ensuring our platform meets the highest quality standards, user experience and market relevance. This senior leadership role offers a unique opportunity to shape the future of our Design Platform and have a lasting impact on the company and the industry ecosystem.

As part of the Platform and Design Function leadership team, you’ll make strategic decisions about the product, lead critical initiatives, and provide peer support. On the day-to-day, you’ll directly manage the design team in Platform, executing processes, developing internal tools and documentation improvements, leading product surface iterations, critiques and feedback, and highlighting areas of expansion for the platform/business. You’ll also help manage the design function and increase its influence across the company. Coordinating with our Go-to-Market mission and the International Markets to understand needs and create scalable features & capabilities will be critical to the success of this role.

You’ll lead on projects and designers across multiple teams to help people worldwide turn to us when they think about a financial decision. To make personal finance clearer, calmer and easier to understand. It is to help people make decisions that create greater economic well-being.

These are some of the things we look for in a design leader

• Strategic Leadership: Define and execute the design vision and strategy for the CS Platform, aligning with company goals to deliver high-quality user experiences for our customers and internal teams. Foster a culture of innovation within the design function, encouraging creative thinking and the adoption of new platform methodologies and technologies.
• Team Leadership: Lead, mentor, and develop the platform design team and foster growth and collaboration within the design function to achieve a fully engaged community. Oversee design reviews and overall work output, providing constructive feedback to ensure the highest design quality/excellence level.
• Design Execution: Maintain high design standards and processes, oversee content strategy, and manage the design system for consistency and adaptability. Maintain a robust design system to ensure consistency across the product and platforms.
• Cross-Functional Collaboration: Work closely with the global product, engineering, and go-to-market teams to ensure design aligns with business needs and enhances user experience.
• Project Management: Oversee design projects from concept to completion, ensuring timely delivery, resource allocation, and issue resolution.
• Advocacy: Promote the importance of design within the organisation and represent the company at industry events, incorporating customer feedback to improve user experience.
• Innovation: Informed of industry trends, competitor activities, and emerging technologies to ensure the design team remains at the forefront of innovation.

What we are looking for:

Experience

Significant experience in platform design, including leadership roles within a SaaS environment

Skills

Strong leadership, communication, and strategic thinking, with expertise in content strategy, design systems, and user-centred research and design.

1. Strategic Leadership and Vision: Primarily focused on the strategic aspects of design. Responsible for developing and implementing the design vision and direction of the Platform projects. Skilled at conceptualising innovative design solutions and guiding the team in executing these ideas.
2. Hands-On Design Leadership: directly involved in designing key aspects of the product or guiding the design team through complex challenges. Expert in design tools and methodologies, with a portfolio demonstrating a strong ability to create compelling, user-centred designs. Focuses on ensuring that the design team’s work aligns with the creative vision and meets high standards of usability and aesthetics.
3. Service Design and System Architecture: Ability to design scalable, secure, and efficient user experiences and tools based on the ecosystem, the user and complex architectures that support integrations and capabilities.
4. UI/UX & Content Design: Strong user interface (UI), user experience (UX) and content design skills, ensuring intuitive, understandable and visually appealing interfaces.
5. Design Systems: Experience in developing and maintaining design systems that ensure consistency across products and platforms.
6. Communication: Strong verbal and written communication skills to articulate design concepts and strategies to both technical and non-technical general audiences, with particular attention to senior stakeholders. Expertise in visual storytelling and translating brand strategy into compelling visual designs.
7. Project Oversight and Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure feasible design solutions align with product goals. Oversees multiple design projects, ensuring timely delivery and alignment with overall product strategy and roadmap.
8. Adaptability: Incorporating feedback, global cultural insights, and new technologies into design practices to meet evolving user and market needs.

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 23 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

For more information on our tech stack check out our 2025 Tech Radar , how we work is summarised in our Engineering Principles and we have many other Tech Blogs on Medium.

Benefits:

• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment: Attending the office 2-3 days per week with flexible work-life balance allowing you to thrive both in the office and from the comfort of your own space.
• Private health and dental cover
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Lunch and learn with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Free sports and social clubs
• Generous training allowance
• Fast progression
• Leadership-led training
• Regular well-being events
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• Physical and mental health support through BUPA
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

What This Means for You:

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
•  Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.