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What Makes Us Stand Out:
With the combined strengths of SingleOps and Landscape Management Network (LMN), we lead the way in all-in-one business management solutions for the green industry. Every day, thousands of professionals in landscaping, tree care, design/build, snow removal, irrigation, and more rely on our tools to transform their business operations. From managing customer records and creating estimates to scheduling crews, processing payments, and gaining insights into real-time profitability—our software does it all. Together, our customers have processed over $4 billion in revenue, driving forward the green industry’s digital evolution.
As a team, we’re on a mission to reshape an age-old industry, and we’re looking for people who thrive on challenging and meaningful work. Our environment is highly collaborative, innovative, and supportive, with a shared commitment to having fun while making an impact. We live by our core values: We Before Me, Bias to Act, Growth Mindset, The Extra 1%, Forgiveness, and 1 Customer, 1 Team. If this resonates with you, we’d love to meet you and explore how you can help us build the future of the green industry!
Our culture and growth has been recognized with multiple awards, it’s a great time to join!
- Comparably 2024 #23/100 Best (small/ medium sized companies) Leadership Teams
- Comparably 2024 #63/75 (small/ medium sized companies) Happiest Employees
- #9 Atlanta Business Chronicle's 2024 Best Places to Work (Our second year in a row!)
- #6 of Built In’s 2024 Best Places to Work: Top 50 start-ups in Atlanta (Our second year in a row!)
- Inc Magazine’s 2023 Best Places to Work
- Inc. 5000: #131 of 2024 Southeast Regional America’s Fastest Growing Companies. (Our third year in a row!)
- Inc 5000 America's fastest-growing private companies (Our third year in a row!)
- Certified Great Place to Work Canada 2024
The reason behind the role... We are seeking a strategic Director of Payments to lead our payments operations function while driving the commercialization and growth strategy of our payments solution. This leader will oversee the end-to-end payments lifecycle, ensuring seamless transactions, optimizing processes, mitigating risks, and enhancing the overall customer experience. Additionally, they will define the go-to-market strategy, drive adoption, and maximize revenue opportunities. The ideal candidate will bring deep expertise in payments operations, fintech, or SaaS, with a proven track record of driving operational excellence, compliance, and successfully launching and scaling payments products in a fast-paced environment.
Key Responsibilities:
- Payments Strategy & Execution: Develop and execute a comprehensive payments strategy, aligning with company objectives, as well as customer and market needs.
- Drive Revenue Growth: Drive adoption of payments across the existing customer base and new sales and drive monetization of invoiced volume across the portfolio.
- Risk & Compliance Management: Ensure compliance with industry regulations, payment network rules, and security protocols, mitigating fraud and chargeback risks.
- Vendor & Partner Management: Partner with payment processors, banks, and fintech firms to optimize performance, reduce costs, and expand market reach through strategic collaborations.
- Customer Experience: Deliver a world-class customer experience for both our customers and their customers. Collecting payments should be seamless and easy.
- Payments Evangelism: Spread the gospel of payments throughout the organization and train Sales, Onboarding, Customer Success, and Support functions on our payments solution.
- Market Research & Sales Enablement: Conduct market research to identify trends, pain points, and opportunities, while providing sales and success teams with training, and resources to drive payment adoption.
- Cross-Functional Collaboration: Partner with Product, Marketing, Sales, Engineering, Customer Success, and Finance teams to support payments-related initiatives and product enhancements.
- Data-Driven Decision Making: Leverage data analytics to monitor key metrics, analyze performance data, and iterate strategies to maximize impact.
Does this sound like you?
- 8+ years of experience in payments operations, fintech, SaaS payments, or related go-to-market roles.
- Proven track record in launching and scaling payments products with deep expertise in payment processing, ACH, card networks, chargebacks, and compliance.
- Strong strategic, analytical, and problem-solving skills, with a data-driven approach to decision-making.
- Experienced in leading cross-functional teams, working with payment processors, gateways, and financial institutions to drive alignment and execution.
- Exceptional communication, stakeholder management, and storytelling abilities.
- Passionate about innovation, process improvement, and delivering customer value.
SingleOps does not sponsor work authorization needs; candidates must have proper work authorization to work for any employer in the United States, without sponsorship from the company.
Reasons why you would love it here!
- Join an incredible team culture that’s all about collaboration, support, and having fun while making a real impact every day.
- We prioritize your well-being with comprehensive health, dental, and vision plans for you and your family.
- 401K Matching!
- We also offer additional options for HSA (with employer contribution!), FSA, Dependent Care FSA, short-term/long-term disability, life insurance, legal assistance, and much more!
- With a $1,000 annual professional development stipend, we invest in your growth through conferences, courses, or any tools that help you advance.
- Enjoy a great work-life balance with unlimited Paid Time Off, paid company holidays, and a company-wide shutdown from Dec 24 - Jan 1 for a well-deserved holiday break.
SingleOps is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
SingleOps participates in the federal eVerify program.
Top Skills
What We Do
SingleOps is used daily by thousands of green industry professionals (landscapers, arborists, irrigation technicians, etc.) all across North America and has processed over $1.5 billion in revenue on behalf of our customers. Our customers use SingleOps to manage their customer records, perform estimates & sell work, schedule crews, invoice & receive payment, and understand critical data about their business, like real-time profitability.
The green industry is in the early innings of adopting CRM and field service software, and the SingleOps product is enabling this industry evolution.
Why Work With Us
We are a team-first culture that ensures every employee has the opportunity to grow and learn. We promote from within, provide regular professional development opportunities and work with team members to achieve their full potential. We truly believe that failure is not a setback, but an opportunity.
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