Director of Partner Success

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2023 San Francisco Business Times Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

About the role

The Director of Partner Success will play a pivotal role in building and scaling Two Chairs’ most critical payer partnerships. This high-impact role will lead our partner success strategy, combining account management, strategic planning, and relationship building to strengthen and expand our relationships with health plans. 

You’ll work closely with cross-functional partners to implement, launch, and manage our payer partnerships. You’ll embed yourself in our partners’ organizations and develop a deep understanding of their strategic priorities and needs to identify new opportunities and inform our overall go-to-market strategy. 

As partnerships grow and expand, you will define a strategy to build the Partner Success team, including identifying needs, defining roles and responsibilities, and leading and developing the team.

Core Areas of Responsibility

Building Deep Strategic Partnerships

• Develop and implement strategies to embed Two Chairs deeply into partner organizations, driving results through creative and proactive initiatives.
• Maintain and cultivate current partner relationships and develop new relationships with key stakeholders and subject matter experts within our partners’ organizations.
• Proactively communicate regularly with payer partners to identify mutual growth opportunities and deepen collaboration.

Partner Management & Growth

• Drive success in existing and new strategic partnerships, from planning and implementation to day-to-day relationship management and client growth.
• Expand on key partner success learnings and build a playbook for future partner needs.
• Ensure consistent and high-quality partner service by proactively addressing immediate issues and collaborating on long-term strategic solutions.
• Identify opportunities to expand Two Chairs’ client reach with our partners and collaborate cross-functionally to evaluate their feasibility.

Strategic Planning & Execution

• Collaborate with the Strategic Payer Partnerships team on the renewal and expansion process.
• Lead the development of strategic roadmaps for each partner, incorporating market insights, partner priorities, and emerging opportunities that align with Two Chairs’ offerings.
• Monitor industry trends, including partner press releases and earnings calls, to proactively identify areas for partnership innovation and alignment.

Team Leadership and Development
This role will not have direct reports initially. However, as partnerships grow and expand, this role will: 

• Define a strategy to build the Partner Success team, including identifying needs, defining roles and responsibilities, and leading and developing the team.
• Lead and develop team members, fostering professional development and high performance.
• Leading by example, act as a player-coach who can pivot from big-picture strategy and planning to on-the-ground execution, as needed.

Impact and Success Indicators 

Where you’ll make an impact in the first 90 days:

• Build a deep understanding of Two Chairs’ approach, services, and value proposition.
• Develop strong relationships with key stakeholders at Two Chairs and within partner organizations.
• Redesign the partner strategy plans for key accounts
• Lead account expansion to new service lines launched in 2025

 Where you’ll make an impact in the first year:

• Implement strategic roadmaps for major partnerships, driving measurable growth and impact.
• Successfully scale the Partner Success team, ensuring a high-functioning structure that meets growing demands.

 You’ll be successful if you have:

• Proven Expertise in Client Services and Strategic Partnership Management: A track record of achieving high client satisfaction, partner growth, and renewal success in client-facing roles, account management, or strategic partner management in healthcare
• Exceptional Relationship-Building Skills: Ability to foster productive relationships with partners, including executives, to drive long-term business impact and organizational goals while managing multiple partners simultaneously and balancing strategic priorities with service excellence.
• Leadership and Team Development: A passion for building and leading new teams, leveraging lessons from existing processes, and establishing a strong foundation for growth, focusing on coaching, mentorship, and continuous professional development for yourself and your team.
• Strong Communication and Analytical Skills: Outstanding written and oral communication skills, including superior presentation abilities and the ability to create and present data analyses that drive strategic decision-making and effectively inform partners.
• Operational and Strategic Excellence: A proven ability to prioritize and manage multiple projects while holding yourself and others accountable for deadlines and deliverables, seamlessly transitioning between day-to-day execution and managing long-term initiatives, and successfully navigating internal and external needs with creative solutions.
• Adaptability and Resilience in High-Growth Environments: A capacity to thrive in fast-paced, dynamic settings by adapting quickly to evolving priorities, maintaining a positive and proactive mindset, and bringing enthusiasm, initiative, and creativity to maximize partner success and organizational growth.
• Commitment to Collaboration and Service Orientation: A collaborative spirit and strong service mindset, focused on creating value for partners and driving shared goals and outcomes across multiple functions.
• Bay Area Location (preferred): Proximity to Two Chairs’ offices to enable close collaboration with key partners and a willingness to travel for key client meetings and team events

Compensation & Benefits

The salary range for this full-time, exempt role is $195,000 to $230,000. Placement in this range is based on qualifications and experience.

Additional perks and benefits:

To support you at work, we offer perks and benefits that reflect our mission of self-care and support, including:

• Equity in a high-growth start-up
• Generous paid time off, plus nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• 401(k) Retirement savings options
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave

Outreach Notice to Applicants

We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.