Director of Operations

CoverMyMeds, part of McKesson Corporation, is a fast-growing healthcare technology company that has been recognized as a “Best Place to Work” by Glassdoor and a “Best Company to Work For” by FORTUNE. Through innovation and collaboration, CoverMyMeds’ solutions help people get the medicine they need to live healthier lives by seamlessly connecting the healthcare network to improve medication access; thereby increasing speed to therapy and reducing prescription abandonment. CoverMyMeds’ network includes 75 percent of electronic health record systems (EHRs), 50,000+ pharmacies, 750,000 providers and most health plans and PBMs. 

McKesson Third Party Logistics is seeking a Director of Operations (DO) to lead our DC in Erlanger, KY.  The DC is 25k sq. ft, and provides our 3PL frozen Plasma to customers. The DO is responsible for the safety, cultural, operational, financial, and service performance for the distribution center. They will ensure that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations, and interacts with regulatory officials as required.  They will also play a key role in creating a culture of trust with their team, inspiring them to do great work and have a little fun at the same time. 

Key Responsibilities: 

Compliance and Safety 

• Lead Distribution Center management team responsible for Safety, Security, Operations, Customer Service, Regulatory Compliance, Inventory, Computer Room Operations and Facilities. 
• Interface with employees on a regular basis in roundtables, staff meetings and one on ones. 
• Supports and executes performance reviews for DC Leadership team, initiating development plans and actively coaching areas of opportunity 
• Assist the management team in mitigating any safety concerns. 
• Ensure the building is always prepared for either an internal or external audit. 

Employee Management 

• Overall responsibility for building a culture that is based on a strong foundation of trust, focused on team engagement, coaching, training, development, and performance management. 
• Ensure high quality employee attraction, engagement, and development at all levels. 
• Direct staff to provide a work environment that fosters creativity, productivity, collaboration, and accountability. 
• Maintain an engaged work environment by having a strong and friendly presence both on the floor and in the office. 
• Build bench strength through modeling I2CARE/ILEAD and development of a high-performing culture. Work with regional management on succession planning. 
• Effectively manage all people issues including, but not limited to, labor, turnover, generational, and diversity and inclusion. 
• Provide leadership and support for on-going training initiatives for management and employees. 

General Management and Operations 

• Actively oversee DC operations and management by giving work direction, resolving problems, setting deadlines to ensure timely completion of work. 
• Develop and execute the vision for the facility, while tracking current processes and regularly assessing if best practices are in place. 
• Collaborate with corporate management and local management to develop and align strategic initiatives to implement locally. 

Financial Ownership 

• Utilize financial acumen and knowledge, especially in making business decisions. 
• Monitor and analyze costs and assist the management team in making budgets. 
• Direct local operations to ensure building’s performance is within budget and expense plans. 

Cross-Functional Partnerships 

• Collaborate with stakeholders from Program Management, Customer Care, HR, Engineering, Six Sigma, Finance, and more to ensure operations are identifying, meeting, and exceeding desired output and best practices. 
• Works closely with Program Management to interface with our clients for business reviews, issue resolution and quality engagements. 
• Coordinate with Transportation team and Contractors. 
• Facilitate the relationship between the Inventory team and Operations team, to guarantee the DC can meet customer needs. 

Guide the business  

• Frame findings, prepare written analysis and summarize results using graphical representations and professional formatting 
• Use knowledge of the specific data available, forecasting/analysis methods and visualization capabilities to provide insightful suggestions to business partners 
• Analyze data to obtain meaningful business and customer insights 
• Provide analytical support interpreting data and trends 
• Support the development of KPI targets, measure entitlements & benchmark against other areas of the business or against competitive data 
• Analyze data to identify root cause of problems. Measures performance against process requirements. Aligns improvement to performance shortfalls. 
• Be the go-to person for any ad-hoc data-related questions 

Typical Minimum Job Qualifications (Knowledge, Skills, & Abilities): 

Education/Training – 

• 4 year degree or equivalent experience 

Business Experience – 

• 12+ years operational experience including 5+ years managerial experience leading high performing teams 

Critical Skills – 

• Excels at building, developing, and retaining talent while driving operational excellence within a large DC environment. 
• Capable of handling multiple priorities and extensive time demands regarding both logistics and employee problems and engagement. 
• Effectively navigates through complex situations, both internal and external, that may require multiple decision makers.  
• Advanced knowledge of Operations/Distribution. 
• Excellent organizational skills, excellent communication skills (verbal/written), management skills, and contract negotiations. 
• Advanced financial and business acumen to include knowledge of key financial statements drivers and levers. 
• Ability to develop, drive, implement and maintain innovation and promote continuous improvement around engineering processes, customer support, cost structure and quality initiatives. 
• Experience with DEA regulation compliance and controlled drug distribution. 

Preferred Skills – 

• Strong PC skills and the ability to use McKesson’s suite of PC-based applications (Excel, Word, PowerPoint, Microsoft, Outlook, etc.). 
• Experience with warehouse management systems.  SAP is preferred. 
• Lean / Six Sigma training or continuous improvement experience. 
• Knowledge of pharmacy management/distribution a plus. 

Working Conditions: 

• Environment (Office, warehouse, etc.) – Multiple environments including office and warehouse. Must be willing to work various hours to manage across the 24-hour work day within the distribution center. 
• Physical Requirements (Lifting, standing, etc.) – General Office Demands