Director Operational Risk Managment, Business Controls

Description and Requirements
Position: Director, GTO Business Controls, Global Customer Service & Operations Risk Management
Job Location: Remote
Role Value Proposition:
MetLife, at the Executive level, has placed a high priority on the implementation of a top tier Insurance industry Global Operations Risk Framework within the Global Operations Risk Management organization in Global Technology and Operations (GTO). This is a great opportunity to contribute to the ongoing implementation of the risk framework in a large, global institution and influence how the organization views risk. You will partner closely with business stakeholders and other corporate functions, including Corporate Risk Management, Internal Audit, Compliance, and Technology in the evolution and ongoing execution of the framework. The Global Operation Risk Management organization is focused on the assessment and monitoring of risk within Global Operations and understanding how the risk landscape continues to evolve over time to ensure that the risk framework is continually addressing emerging risk.
Key Responsibilities:

• This position will support US LoBs, EMEA, and Asia risk activities.
• Support Global Customer Service & Operations in the understanding of their risk environment.
• Support Global Customer Service & Operations in maturing their view of risks through execution of the Non-Financial Risk Assessment process, Targeted Reassessment process, and management of self-identified issues.
• Manage and maintain accurate process, risk and control data within GRC tool (OpenPages).
• Support global control activities aligned with the Enterprise Non-Financial Risk Policy and Standard.
• Support the development of risk related metrics/indicators, alignment to performance metrics, and implementation of dashboard reporting.
• Develop, implement, and provide reporting on Non-Financial Risk Assessment and other risk activity outcomes (both detailed and executive level summaries).
• Support business capabilities globally to mitigate risks above tolerance.
• Support one-view of risk through alignment with Service & Operations, Global Risk Management, Compliance, and Internal Audit.
• Adopt and apply maturity enhancements to risk activity execution.
• Apply a continuous improvement mindset while instilling an experimentation and agile approach.
• Support and communicate department strategy/vision effectively to business partners.
• Coordinate and collaborate, while building strong relationships, within GCSO and others including Audit, IT, SOX, Compliance, ORM, Office of the Corporate Information Security Officer (CISO), and others as appropriate.

Essential Business Experience and Technical Skills:
Required:

• 8+ plus years of Risk Management or related Internal Audit/Risk & Control Environment experience, with progressive responsibility.
• Experience in execution of a risk assessment process and use of 'GRC' tools.
• Strong interpersonal and teamwork skills - including oral and written communications, relationship building, collaboration, and influencing - across a broad range of levels in the organization.
• Ability to work in an ambiguous environment with a continuous improvement/maturity mindset.
• Problem solver with the ability to translate information into actionable recommendations.
• Demonstrated ability to develop and implement reporting for audiences at varying levels within the organization.

• Ability to work flexible hours to support Operations partners globally.

Preferred:

• Risk related or other certifications (e.g. CPA/CIA/JD).

• Bachelor's degree in business, Accounting, Risk Management, or related field.
• Minimum of 5 years in the financial services industry, preferably insurance.
• Preference for candidates with experience utilizing PowerBI or Tableau for analytics.

• Knowledge of GRC technology: OpenPages, Archer, etc.
• Understanding of latest risk trends in financial services.
• Knowledge of Global Operations in a financial services environment.

• Ability to speak other languages (Spanish, Chinese, Portuguese, Japanese, other).
• Experience in Fraud, Compliance, and/or Legal/Regulatory risk.

The salary range for applicants for this position is $100,000 - $165,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$100,000 - $165,000