Director IT Solutions Delivery

Address: USA-PA-Carlisle-1149 Harrisburg Pike
Store Code: Sltns Dvlpmnt - Trnsctns - Hr&Corp (5118850)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
The Leader of IT Solutions Delivery will be responsible for the execution of projects for various systems and for the continued operational support of the systems associated within US Human Resources and Corporate Functions business area. This senior-level role demands a seasoned professional capable of orchestrating complex roadmaps and programs across delivery initiatives, aligning technology with business strategies, fostering innovation for operational excellence and effectively managing across multiple IT and Business teams. This role requires high technical proficiency, excellent talent development skills, and exceptional collaboration and communication skills. This leader will be responsible for leading, developing and managing technical teams with ownership of several SaaS, COTS systems and custom developed software solutions using legacy and/or modern web, mobile and cloud technologies. This role requires someone with strong execution abilities, a desire to partner and collaborate with the various functions within the business and IT, and a desire to grow and coach a team. This position is responsible for ensuring adherence to compliance, IT controls, and quality procedures. This role will have oversight of the largest and most complex programs in the RBS IT portfolio which will support efforts in the range of $10M-$20M per year. This role will be responsible for developing the correct foundational IT capabilities to allow ADUSA (Ahold Delhaize USA) to meet its aggressive strategic targets and remain relevant in the competitive retail grocery industry. They will also need to partner closely with local and global business partners.
Duties and Responsibilities

• Demonstrate a solid understanding of the Human Resources and Corporate Functions business area and how the technology solutions support the business operations, and how the solutions need to be deployed and supported.
• Direct the continuous improvement of the Information Technology staff, development tools and procedures to maintain pace with technological progress, economic change, and business needs.
• Responsible for building and sustaining a strong performance management culture.
• Ensure that solutions integrate seamlessly with other related connected solutions
• Oversee software life cycle management, providing roadmaps, asset deployment, inventory control and asset disposal adhering to corporate asset management policy and procedures
• Oversee and ensure proper design, standards governance, stability, and continuous improvements of software solutions / systems
• Contribute heavily to technical design patterns, principles, and architectures with a focus also on continuous improvement
• Act as a trusted advisor, and builds and maintains relationships with other IT teams, business stakeholders and senior executives to develop a clear understanding of enterprise needs; ensures cost-effective delivery of operations to meet those needs, and can respond with agility to changing priorities
• Develop and execute the annual operating and capital expenditure budget for IT operations to ensure it is consistent with overall strategic objectives of IT and the enterprise and is within plan
• Collaborate with other IT teams, such as the CIO (Chief Information Officier) and CTO (Chief Technology Officer), Infrastructure, and Service Delivery as well as other Solution Delivery teams to ensure technical requirements in those areas are clearly communicated and planned to ensure execution and mitigate risks.
• Lead and provide direction for development and engineering of solutions by vendors or internal engineering teams
• Oversee team to ensure that all project communications, KPIs, and reporting are timely, accurate, and complete
• Lead the team to focus on continuous improvement in value optimization, IT performance, and business processes
• Ensure solutions and services meet the needs of the business; delivered efficiently and in budget
• Partner with stakeholders to remediate issues and ensure services meet contracted SLAs (service level agreements) and KPIs
• Identify customer challenges to realize their future of work and build appropriate solutions by working with internal/external stakeholders
• Partner with vendors and external suppliers of Software and Services to deliver efficient functionality for IT and business stakeholders
• Responsible for leading a strong performance management culture.
• Other duties as assigned

Required Qualifications

• Bachelors Degree in Computer Science, CIS or related (or equivalent related work experience)
• 12 or more years of equivalent experience in relevant job or field of technology, in an advanced role or technical capacity, leading teams directly or indirectly
• 8 or more years experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills
• Experience with large complex solutions (e.g. packaged ERP (Enterprise Resource Planning) bespoke, distributed and legacy technology solutions
• Strong leadership skills including the ability to collaborate and build strong relationships at all levels and translate technical topics into understandable outcomes and business/financial impacts
• Excellent verbal, written, and presentation skills with demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally and influence outcomes
• Proficiency in performing risk, business impact, control, and vulnerability assessments, and in defining treatment strategies
• Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure
• Solid understanding of and demonstrated ability to apply Waterfall and Agile development methodologies

Preferred Qualifications

• Masters Degree in relevant field of study, Additional trainings or certifications in relevant field of study
• Experience in Agile teams and Product/Platform based operating model and advancing technical capability in team members.
• Experience in retail or grocery industry
• Successful demonstration of working on complex programs spanning multiple technologies and across various functions in a value stream
• Proven business and financial acumen and the ability to manage multiple areas while balancing technical requirements with business needs and affordability
• Experience with vendor performance management, including development and monitoring of SOWs and deliverables, SLA (Service Level Agreement) compliance, and general vendor relationship management
• Ability to effectively interact and engage with Executive team members
• Proactively partners with technology and business leaders to gather and interpret requirements for existing and modern technology deployments
• Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in achievement of enterprise goals

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Job Requisition: 417534_external_USA-PA-Carlisle