Director II Customer Experience and Creative Direction

Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: User Interface/User Experience (5139167)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose
The Director of Customer Experience and Creative Direction role at Ahold Delhaize USA (ADUSA) will function as a key leader in the Product organization and will be responsible for leading a team of Product managers and analysts through Product functions that span the spectrum from ideation-strategizing to execution-delivery and everything in between. This leader and his/her team will be responsible for achieving key business metrics by enhancing the customer experience on the digital properties of Ahold Delhaize USA's brands - Stop & Shop, Food Lion, Giant Food, The Giant Company, and Hannaford. This leader is responsible for maintaining robust inbound and outbound communications with colleagues, stakeholders, and leadership about all things to do with his/her product portfolio. This role will have a strong seat at the table of the think tank that shapes and delivers the future of Ahold Delhaize USA's digital products.
Duties and Responsibilities• Lead the development of the product vision, then drive a process to bring that vision to fruition.• Directly manage and mentor a team of Product managers and analysts.• Collaborate with key stakeholders to develop product-line growth strategy • Champion the needs of the customer and ADUSA business goals throughout the execution of a project.• Must lead complex projects independently, develop a strong understanding of our customers, manage multiple concurrent projects, and identify and lead solutions that recognize significant business value.• Drive cross-functional teams comprised of both business roles and technical development during the life cycle of product development.• Inspire and motivate the development teams to deliver innovative and exciting solutions with an appropriate sense of urgency.• Blend strong business acumen, technical problem solving and agile execution.• Lead the prioritization of ecommerce features and understand the art of sequencing their delivery with an agile framework.• Partner with IT on development, testing & implementation plans, as well as internal communications & deployment plans.• Collaborate with internal business partners to refine requirements and define enhancements, creating buy-in from other teams as necessary.• Vet scope, requirements, use case/user scenario, test case documents and design specifications, in partnership with UX, product managers, QA and design.• Proactively identify issues and work with internal partners to understand options and execute solutions.• Synthesize business requirements, identify areas of uncertainty, recommend solutions, gather buy-in from relevant stakeholders, roll solution out to team, shepherd feature through development and review code before rollout.• Develop metrics to measure the success of program features, analyze results, and partner across the organization to develop action plans and enhancement recommendations.• Act as an ambassador for the product internally and as the primary contact for queries related to the product. • Additional job duties may be assigned as needed to meet the needs of the business and support our Values.
Qualifications• Bachelor's Degree in Business, Marketing, Computer Science, or a related field.• 10+ years overall relevant experience, inclusive of 7+ in product management, 5+ years direct experience working in a digital environment, and 3+ leading teams.• Experience with an agile development environment and managing iteration-level deliverables. • Track record of successful delivery of large scale - cross functional / Brand software development projects to production.• Domain expertise in Digital-Retail.• Proficient analytical, prioritizing, interpersonal, problem-solving, presentation, project management (from conception to completion), & planning skills.• Expert verbal and written communication skills and the ability to adjust to fit the audience and the message.• Collaboration skills and ability to work well within a team inclusive of building morale and encouraging growth.• Time and resource management of multiple projects in various phases of ideation, execution, or delivery.• Ability to work with and influence peers and senior management.• Takes initiative in a fast-paced and deadline-oriented environment.• Self-motivated with critical attention to detail, deadlines, and reporting.• Data driven mindset and track record.
Preferred Qualifications• MBA
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At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Job Requisition: 403982_external_USA-IL-Chicago