Director, Head of Technology Change Risk (Hybrid)

The Technology and Cyber Compliance and Operational Risk Office (TCCORO) at Citi is the firm’s reliable second set of eyes. Our mission is to drive comprehensive and consistent practices designed to identify, measure, monitor, report and manage operational and compliance risks while promoting the implementation of actions to address root causes which may lead to unintended operational losses or regulatory breaches. TCCORO provides the specialist subject matter experts to challenge Enterprise, Infrastructure, Operations and Technology entities across the firm. We are the technology and cyber conscience of the bank. In line with the Operational Risk Management (ORM) and Independent Compliance Risk Management (ICRM) frameworks, we aim to ensure that the internal controls that are designed to mitigate technology and cyber risks are managed, mitigated, and aligned with our risk appetite.

The Head of Change and SDLC Tech Risk will report to the Head of Enterprise Technology Risk within TCCORO and will provide leadership for the Technology Change Management and SDLC Risk and Compliance Function within TCCORO. This role is accountable for management of complex, critical professional disciplinary areas and will manage multiple teams through other managers. The role is responsible for establishing and executing the functional strategy within their organization. They will leverage technology and project management subject matter expertise, business experience, data analysis techniques, current events, and industry trends and best practices to inform the prioritization of risks and the second-line’s approach for associated challenge and influence activities. This position actively works with our ORM and Compliance partners and first line stakeholders to provide subject matter expertise in line with our operational and compliance risk management frameworks.

A successful candidate will be a subject matter expert in the technology change lifecycle within depth understanding of technology and operational risk in global financial services, be able to demonstrate a comprehensive understanding of the subject matter and advise stakeholders on the application to related risks. They should have a strong track record leading large scale, complex IT initiatives and driving robust risk management and/or a strong technical background with excellent analytical skills. The ideal candidate will be a strategic, proven leader, strong technically and with security operational experience. They will provide thought leadership, having strong industry engagement, and will be a strong relationship builder that can influence and challenge effectively. The successful candidate will have experience with building and maintaining global teams, providing guidance and mentorship.

Responsibilities:

• Manages a staff of risk officers at various levels, with direct accountability for hiring and organizational structure. Has direct oversight for compensation, performance appraisals, staff development, training, etc. Provides input on performance and compensation recommendations for risk officers and utilities that provide risk related services on a matrix basis.

• Accountable for internal projects on threat issues that support a variety of participants and stakeholders measuring the effectiveness and comprehensiveness of Citi’s first line defenses.

• Evaluates the design of controls and communicate the impact of control weaknesses to first line teams and control implementers.

• Oversight of the establishment and implementation of compliance and operational risk frameworks for Technology, policies and procedures, technology and tools, and governance processes for the coverage domains.

• Governance and oversight of Technology risk while supporting the development of policy and standards; oversight of Key Operational Risks; challenge risk self-assessments and scenario analysis; issue management oversight and escalations.

• Represents TCCORO in various steering committees, working groups and councils relevant to the functional area.

• Actively engaged in the industry on the latest in Technology and Organizational Change risk, and emerging operational risks.

• Oversight of planning, and implementation of technology change program inclusive of building a matrix execution plan including governance, identification of risks and controls.

• Implementation of guidance for overseeing technology and program execution operational risks, aligned with OCC Heightened Standards and other global regulations.

• Able to present and lead discussions with key regulators, and internal and external auditors.

• Advises on best practices leveraging expertise and industry insights.

• Reviews and challenges coverage area appropriately consider significant operational risk in their Management Control Assessments (MCAs).

• Evaluates the extent to which first line of defense is aligned with internal and external control standards, as well as regulatory and audit requirements.

• Appropriately assesses risk when business decisions are made, demonstrating knowledge for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, and applying sound ethical judgment.

Qualifications:

• 15+ years relevant technical experience and experience managing a team of professionals.

• In-depth knowledge of financial services and regulatory expectations pursuant to change management, including a technical understanding of current and emerging trends as well as the ability to apply in-depth understanding of the business impacts of technical contributions.

• Experience in technology risk assessments, metrics, enterprise technology services, risks, and controls within globally complex, dispersed, and diverse organizations.

• In-depth knowledge of technology risks and controls across various information system architecture and engineering domains including: data protection, identity and access management, vulnerability management, network security, endpoint security, logging and monitoring, incident management, and third-party management; preferred expertise in change management lifecycles and program management disciplines.  

• Subject matter expert in one or more industry standard risk management frameworks (including ISO27001, COBIT, TOGAF and CRI for example), and an in-depth understanding of technology and change risk mitigation strategies.

• Self-motivated and goal-oriented with the ability to seize the initiative, garner consensus and develop and implement an effective strategy. Demonstrates a high level of analytical rigor in formulating strategies, goals and measuring results.

• Sense of urgency in implementing programs and evaluating priorities; decisive, action-oriented and practical.

• Willingness to challenge and question the status quo, making recommendations for options and best solutions.

• Demonstrated strategic thinking skills. Organizationally astute, with influencing, collaboration and communication skills. Personal presence, intellect, energy and drive to succeed in a high-performance environment.

• Able to analyze and think through highly complex issues, but then appropriately execute and implement against a well thought through framework in a seamless manner. A global citizen who is comfortable in all geographies, regions and cultures.

• Strong leadership, communication, and presentation skills including the ability to adapt his/her style to suit the different needs of any audience.

Education:

• Bachelor’s/University degree, Master’s degree preferred

• Relevant certifications (in CISM, CRISC, CISSP, CISA, or PMP) a plus

------------------------------------------------------

Job Family Group:

Risk Management

------------------------------------------------------

Job Family:

Operational Risk

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Wilmington Delaware United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

Apr 02, 2025

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting