Director of Group Sales

CLOUDLAND LOOKOUT MOUNTAIN A CURIO COLLECTION HOTEL

Living above the clouds on top of Lookout Mountain, Georgia, Cloudland is the Southeast’s newest and most spectacular resort hotel!! If you happen to love golf or have golf resort experience, let’s make a connection soon!

A Curio Collection by Hilton hotel, Cloudland is perched at over 2,000 feet above sea level and conveniently located just outside of Chattanooga and within a two-hour drive from several major metropolitan areas. Inspired by nature, the resort expresses elements of the four seasons in an intimate and relaxing way. Cloudland offers a wide variety of outdoor activities, multiple dining experiences, full-service spa, cliff-edge infinity pool and 245 stunning guest rooms & suites, many with spectacular mountain vistas. Let’s not forget the golf! Situated in heart of McLemore, guests can enjoy two exceptional 18-hole courses and a popular six-hole short course, all three designed by Rees Jones and Bill Bergin.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!  Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!

THE ROLE

GROUP SALES MANAGER

POSITION PROFILE:

Represents the hotel in the development of market segment(s) and new customer relationships while maintaining existing relationships with assigned accounts while consistently striving to maximize revenue in rooms, public space, food and beverage and ancillary products and services. Doing so by soliciting, responding to and negotiating with persons requiring large and complex group accommodations (generally under 50 guest rooms) with or without meeting space and/or on-site (hotel) catering, based upon market segment and account files assigned by the Director of Sales and Marketing. Represent hotel in significant interactions dealing with customers relative to sales and operational questions, concerns, and issues. Negotiate contracts with customers and commission agreements with third party agencies. Our ideal candidate has prior golf resort sales experience.

ESSENTIAL JOB FUNCTION

• Actively solicit new and existing business to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communications.
• Follow up on all business inquiries and leads to generate room nights and associated revenue.
• Understand and utilize the sales tools the company provides and follow and support all sales and marketing operating systems. Ability to sell all hotel products and services.
• Complete a pre-determined number of new key prospecting calls per week, while maintaining and improving our customer database.
• Achieve monthly, quarterly, and annual revenue and direct sales goals.
• Perform guest site inspections to uncover needs and present solutions that will maximize booking opportunities and create strong customer relationships.
• Create VIP or Group resumes identifying and communicating traveler’s needs and act as liaison to ensure all operational aspects of their stay are met.
• Review daily arrivals to isolate potential new clients.
• Consistently offer professional, friendly, and engaging service.
• Perform any other reasonable duties as required by the Directors or management of the Hotel.

Essential Skills
 

• Prior sales experience in a golf resort sales experience is critical.
• Thorough knowledge of sales process including excellent selling, negotiating skills and presentation skills with strong market and account knowledge.
• Must have strong communication skills both written and verbal.
• Must be organized and willing to take the initiative to achieve the goals of both the department and the hotel.
• Must be able to multi-task and possess the ability to recognize that the guests’ interests and needs are always primary.
• Ability to work a flexible work schedule including evenings and weekends as needed. Long hours sometimes required (i.e., weekends, business travel, client entertainment, group arrivals, etc.)
• Must be effective at listening to, understanding, and clarifying concerns raised by colleagues and guests.
• Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.