Company Summary
DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, OnTech and GenMobile.
Department Summary
We are seeking a dynamic and inspirational leader to oversee our Field Sales Operations and Implementation for Boost Mobile. This role will report to the Senior Vice President and will be responsible for leading a team focused on enhancing customer service, driving sales strategy, and ensuring operational excellence across multiple business units. The ideal candidate will blend strategic vision with hands-on execution, fostering a culture of continuous improvement and team development.
Job Duties and Responsibilities
- Lead and manage all inbound/outbound customer service operations and sales strategies across Boost Mobile's retail locations.
- Develop and implement training programs for new hires and existing employees, ensuring alignment with company standards and market strategies.
- Establish and maintain effective communication with Customer Experience Leaders and cross-functional departments to drive operational stability and customer satisfaction.
- Design and implement continuous improvement initiatives that optimize market performance and enhance employee development.
- Monitor and achieve departmental budget objectives, ensuring financial accountability and effective resource management.
- Coordinate product and promotional launches, working closely with Area, Region, and Operations Directors to achieve Boost Mobile's key performance indicators (KPIs) and objectives (OKRs).
- Foster a high-performance culture focused on employee engagement, development, and retention.
- Gather and assess customer feedback to innovate and enhance service delivery.
- Lead, inspire, and develop a team of Field Implementation Managers, equipping them to coach new and existing sales employees effectively.
Skills, Experience and Requirements
- Bachelor's degree with at least 6 years of related experience or 10 years of sales and operations management experience.
- Proven experience in a management role within retail or wireless environments, with a strong focus on team development and execution.
- Excellent leadership, communication, and presentation skills, with the ability to engage effectively at all organizational levels.
- Strong analytical and problem-solving skills, with experience in change and vendor management preferred.
- Ability to travel 2-3 weeks per month across the country.
- A flexible and innovative mindset to thrive in a fast-paced, growth-oriented environment.
Salary Ranges
Compensation: $185,000.00/Year - $225,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range provided is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies. Compensation is also based on the role's location and may change depending on the work location. Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.
What the Team is Saying
What We Do
For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.
Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.
As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.
Why Work With Us
At DISH, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with DISH!
Gallery
EchoStar Teams
EchoStar Offices
OnSite Workspace
All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
