Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end.
Responsibilities
- Direct a team of engineering managers and developers creating highly scalable, performant, easily maintainable & well-tested product features
- Develop and maintain an extremely strong culture of engineering innovation
- Exude a strong sense of feature & delivery ownership, agility, and an urge for continuous learning
- Ensure the delivery of multiple technical initiatives, from design to agile development & delivery phases. Collaborate closely with the DevSecOps team to help optimize the operations pipeline.
- Help creatively solve business problems by supporting the necessary backend, frontend, and API infrastructures
- Empower the delivery teams to self-organize
- Constantly lookout for engineering talents that can help Ushur scale newer heights. Deeply involved in talent acquisition practices
- Evaluate engineering requirements and design proposals in a technical capacity, in collaboration with Product Management, System Architecture, QA & Customer Success teams
- Effectively collaborate with other teams across the organization to meet the release expectations
- Be in touch with the latest frameworks in the industry, and be influential in all choices related to Ushur’s SaaS application stack
- Evaluate requirements and work with PMO to create delivery plans
- Effectively facilitate daily stand-ups, early risk identification, and mitigation, dependency resolution, follow-ups for gap-closure, etc.
- Drive the execution and delivery of features by collaborating with many cross-functional teams, architects, product owners, and engineer
- Make critical decisions that attribute to the success of the product
- Proactive in foreseeing & resolving issues before they occur
- Responsible for operating a development process that enforces best practices
- Constantly scout for and operationalize the necessary tools required to enable a highly efficient engineering process
Requirements
- 15+ years of professional software development experience, which includes substantial & demonstrable implementation expertise using Java/Node.JS/Golang
- 6+ years of direct people management experience in a techno-managerial capacity
- Strong track record of delivering multiple, complex projects on time
- Excellent written and verbal communication, strong organizational skills, and attention to details
- An expert scrum master and an Agile practitioner
- Demonstrated ability to lead teams of highly skilled developers & managers
- Strong ability to write and evaluate code
- Extensive prior work directing cloud-based SaaS platform(s); broad experience developing high-throughput backend systems, microservices, API layers, etc.
- Working experience in Spring, Spring Boot, or related java frameworks, RESTful API design and development, event-driven architecture
- Knowledge of distributed systems, proficiency in working in a Linux environment
- Strong Software development fundamentals, architecture, algorithms, and problem-solving skills
- Deep understanding of observability concepts and tooling
- Experience with Amazon AWS services, CICD
- Understanding of distributed systems, asynchrony, and message-based architectures
Preferred
- Experience working with HTML/CSS, React/Angular frameworks
- Experience with NoSQL databases like MongoDB
- Experience working in a load-balanced, large, stateless microservices environment
- Bachelors/Masters in Computer Science or a related field
Top Skills
What We Do
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.
Learn more at: www.ushur.com
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