Director, Digital Product Management

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

We are currently hiring a Global Product Director – Digital who will be responsible to drive digital innovation and continuous improvement including building strategy, planning, development and adoption of digital products. The focus will be on customer facing solutions that integrate with internal processes for providing best in class customer experience as well as inventory optimization. This leadership role will oversee a team of professionals, drive cross-functional collaboration and alignment with Digital Health goals in Fort Worth, Texas.

In this role a typical day will include:

• Developing and executing a digital strategy that enhances customer experience and delivers measurable business results.  This includes a comprehensive analysis and prioritization of key opportunities based on value to customer and value to Alcon. 

• Owning the product roadmap and executing within Agile methodology framework (Delivery of business vision, feature and deployment roadmap, prioritize stories based on size and value, evaluate and mitigate risks, communicate the delivery timelines and potential risks)

• Understanding complex operational/technical concepts and effectively communicate recommendations to stakeholders across the organization with varying levels of operational/technical and digital understanding.

• Leveraging data analytics to identify trends, optimize processes, and inform strategic decisions. Defining and tracking key performance indicators (KPIs) to measure the success of the digital initiatives.

• Enabling demand sensing devices to capture on shelf and point of use data for seamless customer ordering and fulfilment. Integrating customer demand sensing, point of use and purchase data for optimizing inventory levels.

• Collaborating with a diverse group SMEs on cross-functional teams from the Regions/Affiliates sales marketing, operations, IT, R&D, supply chain, manufacturing, and internal partners responsible for the operationalization to execute best-in-class digital solutions.

What you will bring to Alcon:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +18 yrs; Assoc.+14 yrs; M.S.+7 yrs PhD +6) 
• The ability to fluently read, write, understand, and communicate in English.
• 10 Years of Relevant Experience 
• Travel Requirements: 20%
• Relocation assistance: No
• Sponsorship available: No         

Preferred Qualifications

12+ years of experience in building digital products, preferably in the healthcare industry

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [email protected] and let us know the nature of your request and your contact information.