Job Title: Director of Customer Success
Overview: The Director, Revenue Cycle Management (RCM) Services role reports directly to the Senior Vice President of Professional Services & MEDTEAM and also works closely with the Vice President of RCM Services. This role is primarily responsible for supporting sales as a subject matter expert, advising customers and internal users on revenue cycle software products, and guiding development on software enhancements.
Key Responsibilities:
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Customer Advocacy:
- Collaborate with the Revenue Cycle Product Manager as the “voice of the customer” to modify and enhance software products.
- Participate in customer and prospective customer meetings as a subject matter expert on MEDHOST software products and services.
- Meet with customers regularly (up to 50% travel, typically 10-20%).
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Process Improvement:
- Work with internal and external users to develop efficient processes for revenue cycle activities using MEDHOST software.
- Assist in documenting these processes.
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Vendor Management:
- Advise on the selection and management of vendors for billing and collecting.
- Work with third-party vendors on operational enhancement opportunities.
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Sales Support:
- Support the Sales Team by answering hospital operation questions and educating them on software and services.
- Assist the Sales Team throughout the sales process as a subject matter expert on prospective customer opportunities.
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Marketing Collaboration:
- Collaborate with the Marketing Team to create marketing materials, sales campaigns, and white papers related to RCM Services.
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Reporting and Analysis:
- Review revenue reports for customers and prospective customers to identify AR issues or opportunities, including AR Aging, Unbilled, Denials, Patient Access, and Insurance Eligibility.
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Expense Management:
- Manage expenses efficiently, including travel and customer entertainment.
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Industry Knowledge:
- Stay current on industry trends, market activities, and competitor offerings.
Top Skills
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
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