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Position Summary:
This position is responsible for managing the Convention Services team as well as the oversight of the Earth Expo Center which includes managing the relationship with our in-house General Services Contractor, acting as the liaison between the GSC and all aspects of operations including engineering, building and maintenance, technical services, custodial services, parking and security. The Director, through the Conference Services team, ensures proper handling of all MICE logistics including load-in/load-out, all General Services Contracting relationships and is the liaison with in-house Banquets, Catering, Sales, EVS, and Public and Private Events.
Primary Duties and Responsibilities: includes but not limited to:
- Directs and oversees daily operations by coordinating the facilities activities with other departments and event related General Contracting Services to assure smooth operations of events
- Oversees maintenance of the Expo Center, storage areas and equipment
- Provides clear, concise, and timely communication to other departments
- Ensures that all Operational Departments receive pertinent information for the most effective use of the facility and staffing
- Plans and directs outside vendors and contractors
- Assists in the preparation of the Annual Operating Budget and recommends a capital budget for 1-year and 5-year long ranges for repairs and improvements to the facility
- Authorizes the requisition of equipment and supplies within budget guidelines
- Provides yearly inventory of all equipment
- Investigates, analyzes and resolves operational problems and complaints
- Ensures that the team is following policies and procedures when creating menus
- Ensures that all aspects of the Banquet Event Orders (BEOs) are entered into the system, distributed in a timely manner and are built correctly
- Ensures team is working with both the Culinary and Banquet staff for pricing and menu deviations
- Oversees the management of space requirement of the Ballrooms, Expo Center, Meeting Rooms, Pre-Function, and other potential areas as well as scheduling, and billing instructions
- Plans and up-sells events from pre to post convention, coordinating customer expectations with all related departments
- Reviews all Banquet Event Orders and checks for accuracy
- Enforces all department rules and regulations and administers discipline according to company policy
- Assists with creation of departmental rules, regulations and policies
- Attends all banquets event order specification meetings including but not limited to BEO, Resume and pre-conference meetings, as well as billing info
- Initiates and follows up on customers assigned to the team
- Monitors production of all top accounts and drives food and beverage and other revenue streams
- Assists in determining space requirements
- Conducts staff meetings on a regular basis
- Supervises the daily activities of employees, provides performance feedback and enforces policies and procedures
- Oversees all hiring, training, scheduling, evaluating and counseling of the Convention Services staff
- Builds effective relationships with internal and external groups
- Conducts one on one interaction with clients/contact(s) with professionalism
- Assists with the planning, up-selling, executing and follow up on all catered events, functions and meetings
- Assists as an alternate onsite contact and event planner for all internal and external clients
- Participates in key industry organizations, client events, and attends assigned tradeshows
- Assists in the distribution and follow-up as required from post-event surveys
Secondary Duties and Responsibilities:
- Responsible for carrying out supervisory responsibilities in accordance with Mohegan Sun’s policies and applicable laws. Responsibilities include: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding/coaching employees in conjunction with Employee Relations; addressing complaints and resolving problems
- Responsible for Human Resource management and development within the department and ensuring that contract labor follows Mohegan Sun guidelines and policies.
- Performs other related duties as directed
Minimum Education and Qualifications:
- Bachelor’s Degree in Hotel Administration, Marketing, Business, Finance or a related field
- Five (5) years of experience in hotel, catering sales, exhibition or convention operations
- Excellent written and verbal communication skills
- Excellent organizational skills
- Intermediate knowledge of Word, Excel and Outlook
- In lieu of a Degree and previously mentioned experience, seven years of experience in a high level management position in hotel, catering sales, exhibition or convention center operations
Competencies: Incumbent will master the following competencies while in this position:
- Ability to prioritize and to handle multiple projects simultaneously
- Ability to interact with all levels of staff including management
- Ability to effectively supervise staff
- Knowledge of Salesforce/Delphi and Meeting Matrix
- Solid knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service, and shutoff procedures
- Ability to perform complete, accurate management evaluations
- Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
Training Requirements:
- Mohegan Sun corporate and department policies and procedures
- SMART training alcohol awareness
- LMS Compliance Courses – Harassment, Confidentiality, Problem Gambling
Physical Demands and Work Environment:
- Requires ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hours
- Must be able to work in a fast paced, high volume environment with frequent interruptions
- While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance
- Must occasionally lift and/or move up to 50 pounds
- This position requires work inside and outside of the building and some exposure to adverse conditions
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
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Work Shift:
Regular
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
What We Do
Mohegan is the owner, developer and manager of premier entertainment resorts in the United States, Canada, and Northern Asia. Mohegan’s U.S. operations include resorts in Connecticut, Washington, Pennsylvania, New Jersey, and Nevada; Canadian operations are based in Niagara Falls; and Mohegan Inspire is located in Incheon, South Korea. The brand’s iGaming division, Mohegan Digital, provides cutting-edge online gaming solutions to Mohegan’s loyal fan base and meets the digital needs of customers on a global scale. Mohegan is owner and operator of Connecticut Sun, a professional basketball team in the WNBA. For more information on Mohegan and its properties, please visit www.mohegangaming.com.
