Director of Commercial Accounts

Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions. 

Our Company Culture:

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.

At Softheon, Our Mission is powering growth to make healthcare more productive, intelligent, and successful. Our Vision is Making healthcare affordable, accessible, and plentiful for every American.

About the Role:  

The Director of Commercial Accounts serves as a customer liaison in the industry for Softheon’s biggest clients, while also mentoring and overseeing a team of fellow Senior Client Executives and Client Executives. You will have oversight to the purpose and status of each project and client engagement and with your decision-making capacity, provide perspective as needed and act as a sounding board for ideas and project issues and program impacts.   

The Director, Commercial Accounts should have a passion for understanding software solutions and how they can impact the company’s client’s current and future operations. In this client-facing position, the Director plays a key role in helping to continue to expand external communication about the technical visions and market solutions the company is developing. 

Client Relationship Management: 

• Establish and cultivate relationships with the company’s largest clients. 

• Form relationships with leadership of the clients. 

• Serve as an escalation point for various clients. 

• Assess and communicate client requests and issues to Product and Engineering departments. 

Program and Project Oversight: 

• Oversee multiple project teams, ensuring program goals are reached. 

• Manage program and project teams for optimal return-on-investment and coordinate and delegate cross-project initiatives. 

• Identify key requirements needed from cross-functional teams and external vendors. 

• Continuously assess performance; research and develop new capabilities; and systematically apply learning and knowledge to the program. 

Collaboration and Communication: 

• Collaborate with internal departments and teams to identify and prioritize solutions and timelines for client issues and product enhancements. 

• Provide guidance and mentorship to team members within your department and across diverse functions. 

• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement. 

Team Leadership and Development: 

• Mentor, train, and oversee a team of client executives, ensuring client executives are attending to clients’ needs, questions, and requirements. 

• Maintain organizational standards of satisfaction, quality, and performance. 

Emergency and Availability Management 

• Must be available and on call in the event of any emergencies that may arise. 

Talent Management

• Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
• Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values.
• Provide guidance and mentorship to team members within your department and across diverse functions.
• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.

Additional Responsibilities: 

• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues. 
• Availability to work occasional weekends and overnight hours as needed.
• Availability to travel up to 10% is required to clients as requested.
• Must work Eastern hours
• Must be located in the Eastern or Central time zone
• Although we work in a remote-first environment, this role requires in-person attendance at our headquarters approximately four times per year. These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience

You Have:  

Education

• Bachelor’s Degree in Business Administration or in another field of study related to the industry required.

Experience

• 8-10 years of work experience in Account Management.  
• A minimum of 5 years of work experience in a supervisory role required.
• A minimum of 2 years of operational experience required
• Experience working in a SaaS or Healthcare industry is a plus
• Experience working with OKRs is preferred

Knowledge

• Proficient in the use of computer and software spreadsheet programs, inclusive of MS Excel. 

Skills

• Exceptional verbal and written communication and interpersonal skills. 
• Strategic and detail-oriented leader with an ability to manage time, projects, and sales efficiency in a fast-paced environment while managing simultaneous projects and clients.  

Attributes

• Ability to form strong relationships easily.

Other:

• Must work Eastern time
• Must be located in the Eastern or Central time zone
• Must be willing to travel up to 10%

What We Offer:

Softheon offers every full-time employee a comprehensive compensation and benefits package including: 

• Base Salary of $156,000-$167,000
• Work from your home company with a one-time home office stipend
• Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents
• Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave
• 15 days to discretionary PTO based on YOS
• 9 additional paid holidays
• Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities

*Please note that candidates applying for this position must reside within the United States.

Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship.     

Join Softheon, and together, we'll shape the future of healthcare in America.

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare affordable, accessible, and abundant for all. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.

Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.