T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC.
We didn’t become an industry leader by chance – we push the envelope to provide more innovative and advanced solutions for our customers. Which wouldn’t be possible without employees who strive for success, work together, and are hungry to learn, grow, and lead.
If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!
Summary of Position Functions
The Director of CCS is responsible for managing the resources and processes relating to the processing and collections of CCS and ensures that activities are performed in compliance with established policies and regulations. The Director of CCS is expected to manage in support of corporate objectives, maintain departmental metrics, and attain departmental revenue targets.
Essential Position Functions
· Holds all CCS Licenses
· Supports the T2 Sales team at trade shows and on sales calls.
· Provides all CCS quoting/estimating and stays current on competitive trends.
· Works with the Processing and Collections Supervisor to maintain and effectively leverage collection pools.
· Maintains, implements, and monitors established collections procedures to achieve the best results and to operate efficiently within company policies and procedures.
· Recommends and implements effective collections strategies. Effectively communicates collection strategies and policies and procedures in accordance with federal, state, and corporate collections regulations.
· Communicates with customers, representing counsel, or regulating entities in resolving problems that occur in the collections of accounts including responding to customer correspondence.
· Reviews collection reports to ascertain status of collection and balance outstanding and to evaluate effectiveness of current collection policies and procedures.
· Audits delinquent accounts considered to be uncollectible; ensures maximum efforts have been taken before assigning bad credit status to account.
· Reviews and approves adjustments to accounts.
· When necessary, makes outbound collection calls.
· Prepares and mails credit memos, vouchers, invoices, statements, and collection letters.
· Monitors staff productivity to meet the unit’s goal requirements on an individual and unit level.
· Directs and coaches the processing and collections team.
· Creates and maintains educational standards for the collectors, which will promote knowledge of our industry and the laws governing the collection business.
· Administers / manages incentive programs for staff.
· Manages various performance and productivity objectives through scheduling, payroll, compliance, and adherence to department and company guidelines.
Supervisory Responsibilities
· Directly supervises employees in the Processing and Collections department. Carries out supervisory responsibilities in accordance with T2’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, and resolving problems.
Education and Qualifications
· To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Bachelor’s degree; and at least five (5) years experience of progressive collections leadership experience; or an equivalent combination of education and experience.
· Must be able to communicate well with individuals and groups.
· Must have the ability to make quick intuitive decisions within fast-paced environment and under stressful circumstances.
· Must have progressive leadership experience.
· Must understand collections philosophies and principles.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
T2 Systems is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Top Skills
What We Do
T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 27 years in the parking industry and currently serving thousands of parking professionals. T2 integrates the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. Our open technology and processes are used to manage more than 200 million parking transactions for over 2 billion dollars annually across all 50 states and ten provinces in Canada. T2 has offices in Indianapolis and Vancouver, as well as virtual offices throughout North America.
