Director of Asset, Configuration, and Infrastructure Technology Management

The Opportunity
We are seeking a Director of Asset, Configuration, and Infrastructure Technology Management who will lead the Asset Management and Configuration Management functions as well as provide people leadership to teams within the Platform Engineering & Operations organization which manages the company's servers, databases, storage, mainframe, and data centers.
The Team
This person will work with the global team to ensure the organization's policies, standards, and processes align with regulatory and business requirements, industry best practices, and strategic objectives. This role reports to the Head of Platform Engineering & Operations.
The Impact
This role will be responsible for:

• Strategic Planning: Defining the overall vision and strategy, aligning with business goals and objectives.
• Metrics & Reporting: Overseeing the delivery of IT services, ensuring they meet defined service level agreements (SLAs), key performance indicators (KPIs), and regularly reporting to our Senior Leadership Team.
• Team Leadership: Leading and managing a global team of IT professionals, including asset management, configuration management, and Infrastructure Technology teams. Assessing resource needs to ensure sufficient capacity and coverage.
• Process Improvement: Identifying opportunities to optimize IT service management processes and procedures, and implementing improvements based on best practices like ITIL.
• Stakeholder Management: Building strong relationships with key stakeholders across the organization, managing SLAs, and reporting KPIs.

The Minimum Qualifications

• Bachelors degree
• 8 + years of experience in ITSM with 5+ years in a team lead capacity
• 2+ years experience in ITIL framework and best practices for IT service management
• 2+ years experience leading and managing global IT teams
• 2+ years experience as a people leader and project manager

The Preferred Qualifications

• Excellent communication and stakeholder management abilities
• Strong analytical and problem-solving skills
• Ability to manage budgets and resources effectively
• Proven track record of successful process improvement initiatives
• Strong knowledge of IT Infrastructure Technology areas

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
Salary Range: $134,400.00-$176,400.00