Director of Artificial Intelligence

Come work with us:

Metropolitan Commercial Bank (the “Bank”) is a full-service commercial bank based in New York City. The Bank provides a broad range of business, commercial, and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities, and local government entities.

Metropolitan Commercial Bank was named one of Newsweek’s Best Regional Banks and Credit Unions 2024. The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets. Kroll affirmed a BBB+ (investment grade) deposit rating on January 25, 2024. For the fourth time, MCB has earned a place in the Piper Sandler Bank Sm-All Stars Class of 2024.

Metropolitan Commercial Bank operates banking centers and private client offices in Manhattan, Boro Park, Brooklyn and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender. The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp. (NYSE: MCB).

Position Summary:

The Director of Artificial Intelligence’s (“DAI”) overall responsibility will be to lead the development, implementation, and oversight of AI strategies in close collaboration with the bank’s Executive Leadership team.  As the leader of this function, you will not only create innovative solutions but also partner with colleagues across all disciplines of the company to activate AI and data capabilities that drive business impact.

The DAI will partner with the Bank’s various business units, risk management and control functions, to undertake proper oversight of AI governance frameworks, risk management strategies and internal control mechanisms to ensure AI systems are ethical, transparent, resilient, and align with regulatory requirements and industry best practices.

In this critical role, you will lead multiple disciplines including Generative AI, data science, machine learning, and analytics engineering.  We expect this leader to possess high business acumen, and act as a strong business collaborator across multiple business verticals. This role will require deep understanding of end-to-end requirements of delivering and continuously improving AI, analytics and data solutions.

Essential duties and responsibilities:

• Strategic Leadership, AI Integration, AI Governance
• Help define and enforce AI policies, standards, procedures and overall framework that is aligned with evolving regulatory requirements (e.g., GDPR, NIST AI Risk Management Framework)
• Develop and execute an AI roadmap aligned with MCB’s strategic goals
• Identify opportunities for AI-driven innovation in operations, customer service, compliance, and risk management
• Oversee AI research and development efforts to ensure cutting-edge capabilities
• Implement AI-powered solutions such as chatbots, fraud detection, predictive analytics, and intelligent automation
• Ensure AI systems comply with ethical principles, including fairness, accountability, transparency, and explainability
• Establish data policies and frameworks to maximize AI efficiency while safeguarding privacy
• Partner with IT, legal, compliance, risk, and customer service teams to integrate AI seamlessly into existing workflows
• Educate and train the Board of Directors, executive management and employees AI capabilities and best practices
• Work closely with fintech and AI vendors to select the right technology stack to support MCB strategic objectives
• Monitor AI-driven systems and models for accuracy, bias, reliability, performance, model drift and operational risks
• Develop and maintain AI risk registers, tracking and reporting AI-related risks to executive management and the Board
• Define key performance indicators (KPIs) to measure AI effectiveness and Key Risk Indicators (KRIs) to measure risks
• Design and implement internal controls to monitor AI performance, accuracy, and compliance with policies
• Stay ahead of regulatory requirements and emerging AI trends in banking
• Other duties as assigned

Required knowledge, skills and experience:

• Proven experience deploying AI solutions in a corporate setting, preferably in banking, fintech, or payments.
• Strong knowledge of AI regulations, compliance (e.g., GDPR, CCPA), and ethical AI frameworks.
• Proficiency in AI technologies such as natural language processing (NLP), deep learning, and predictive analytics.
• Exceptional leadership and communication skills, with the ability to drive change across an organization
• Demonstrated ability to balance technical leadership and team management 
• Crisp communication and presentation skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders 
• Strategic planning and cross-functional collaboration skills 

Preferred knowledge, skills and experience:

• Successful implementation of substantial GenAI functionality in a production context 
• A strategic thinker and effective communicator offering expertise in technological development and the demonstrated ability to implement and execute organizationally
• Collaborative team-player who can find progressive and practical solutions in a dynamic work environment.
• Proven success building high-performing technical teams and working with rapid growth and implementing change
• Demonstrated success delivering customer-centric tools adding value to the end users while also anticipating operational needs and delivering tools that result in value-added services to the organization

Potential Salary: $200,000 - $275,000 annually

This salary range only reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.