Director, Application Develop., Software Engineering

Build a Bigger, Better, Bolder Future

Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.
 

How You'll Make an Impact:

Oversee critical teams supporting Online Ordering including:

• The cloud services team which develops and supports the services and APIs which run the ordering platform.
• the Digital Operations team which monitors the online ordering system, investigates and resolves issues, and ensures rollouts are successful.
• The UX/Analysis team which is responsible for User Experience research, UX design and analyzing the performance of our online ordering platform from a customer and technology perspective.

Plan, coordinate and supervise activities related to the development and support for both existing and new software applications using both traditional (Waterfall) and Agile software development lifecycle methodologies across technical tracks which are part of Little Caesars Online Ordering platform. Oversee teams responsible for the development and maintenance of the online ordering platform. Work with and guide team leaders to create and improve processes and methods. Provide direction, leadership, and professional development to highly skilled directors, managers and architects. Define and propose changes to the IT Strategy and road map to the VP, E-Commerce and deliver business value through guiding the evolution our applications.

Oversight and Management Functions:

• Oversee and lead multiple teams responsible for the e-commerce platform.
• Develop and maintain a flexible and accountable teams that delivers high quality in the promised timelines.  Guide team leaders to properly balance ongoing support, technical debt and new features/projects within the team.
• Apply traditional project management principles and practices with an Agile development approach in the right proportions to fit large, complex, mission critical enterprise development projects. 
• Recruit, direct, coach and motivate leaders in the development team such as leads, managers and architects, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Grow leaders within the teams.
• Performs the managerial functions necessary to organize and maintain all assigned e-commerce development teams. Coach team leaders through processes such as hiring, terminating, and evaluating colleagues in order to meet company system objectives.
• Develop and maintain resource plans including both internal and third party resources to meet the delivery requirements for the teams’ portfolio of projects. Establish, direct and maintain relationships with third party development vendors, contractors and consultants. Assign resources across teams to projects and teams to ensure success and support career growth of colleagues.
• Take part in project reviews for projects belonging to other directors on the e-commerce team and other teams. Use your breadth of knowledge of current and upcoming initiatives in the IT department to identify issues and offer recommendations these colleagues.

Team Ownership

• Oversee the e-commerce services team responsible for the services and APIs which run the ordering platform. This team is focused on .Net Core microservice development.
• Oversee the e-commerce Level 2 help-desk which supports e-commerce tickets escalated from the primary help-desk. Ensure this team is acting both reactively to customer issues and proactively by identifying potential issues through trends and data.
• Oversee the UX/Analysis team. Set strategic direction for the UX team focusing on user-testing and data-driven design and ongoing improvements which make the Little Caesars applications best in class. Set strategic direction for the Analysis team focusing on driving increased value and actionable insight.

Product Management

• In conjunction with the VP of E-Commerce, develop the IT Strategy and medium and long term road map for the e-commerce platform based on strategic goals set by the executive team. Ensure the alignment of work activities with the strategy.  Translate medium-term and long-term vision into actionable goals for team.
• Work closely with Business Directors, Business VPs, and IT and business leadership on prioritizing and estimating projects that make up the road map.
• Ensure coordination of all e-commerce projects to identify and, when possible, eliminate dependencies and risks. Focus on the “big picture” to ensure that all projects that impact e-commerce accomplish their goals without unforeseen consequences.

Process & Methodology

• Track and communicate progress and risks across the e-commerce platform. Work with team leaders to develop mitigation strategies and validate estimates and timelines.
• Ensure effectiveness of team through program development, process improvement and coordination/integration of processes with other teams. Ensures best-practices are consistent shared across the team.
• Implement quality and productivity measurement metrics and management processes, establish baseline and targets and manage deliverables and artifacts to established metrics. Work towards a consistent approach across the e-commerce platform.
• Provide thought leadership around technology, tools and process. Recommend solutions for major technology decisions.
• Work with VP of e-commerce on formal budgeting process.  Approve and monitor team expenditures. Evaluate spend against budget.
• Serve as the project owner for large, strategic projects responsible for the projects’ overall success. Play an advisor role on large projects led by other Directors.
• Maintain relationships with team leaders in other departments. Establish sound working relationship and cooperative arrangements with other groups and organizations, both within and outside department.
• Track e-commerce revenue stream against revenue projections. Recommend initiatives to meet and exceed revenue projections.
• Keeps current of technology trends and proactively assess their possible applicability.
• Maintains a high-level familiarity with technologies, design techniques, hardware and development utilities used by the team, as well as current industry standards.
• Performs other tasks as assigned.

Who You Are:

• Bachelor’s degree in Information Technology or related analytical field.
• Minimum of fifteen (15) years of business application development experience including a minimum of ten (10) years of supervisory experience for a team of application developers and a minimum of three (3) years managing multiple teams of application developers.
• Demonstrated experience with high-volume, e-commerce applications supported on web and mobile including payment processing and PCI compliance.
• Demonstrated excellent project management skills with practical experience in both traditional and Agile development methodologies.
• Understanding and demonstrated experience implementing enterprise application architectures.
• Evidence of progressive, visionary approach to developing new applications to improve business processes. 
• Demonstrated experience establishing and utilizing development and testing processes, coding standards, and productivity and quality reporting measurement techniques.
• Experience with web-based, desktop, cloud, and mobile application development and testing.
• Experience attracting and retaining highly skilled application development professionals and technology leaders.
• Experience working with and overseeing third party development resources.
• Working knowledge of budgetary processes and applications. 
• Evidence of well-developed verbal and written communication and presentation skills.
• The ability to travel on occasion (less than 10%)

What Will Make You Stand Out:

• Experience in POS systems development, deployment, and/or maintenance.
• Retail and Supply Chain/Distribution experience, with particular focus in the Quick Service Restaurant industry

Working Conditions:

• Moderate noise (examples: business office with computers and printers, light traffic).
• Restaurant environment for field visits.
• Limited travel.

All items listed above are illustrative and not comprehensive.  They are not contractual in nature and are subject to change at the discretion of Blue Line Distribution.  

   
Blue Line Distribution is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                                   
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.  

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