Digital Workplace Service Mexico Lead

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
As a member of the on-site services team, you provide technical support and operational excellence related to IT services.
How you will contribute
You will work with technology teams at global, regional and in-country levels to ensure that enterprise initiatives and supplier agreements are delivered to local markets cost effectively and with a high degree of customer satisfaction. To excel in this role, you will effectively oversee the vendors performing these services for Mondelēz and work closely with the wider IT team to ensure seamless alignment and provide overall leadership for IT field services in your area who support IT infrastructure setups, namely networks, hosting, end-user computing, printing, fixed and mobile voice services. You will also work with vendors to ensure resource needs being met across the country or business unit.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Infrastructure technology, vendor relationship management and customer engagement experience and business acumen
• IT infrastructure
• Working effectively with internal and external teams, leading when necessary
• Supplier relationship and contract management
• Customer service and communicating effectively, verbally and in writing

THE KEY RESPONSIBILITES FOR THE ROLE:
You will be responsible for managing Digital Workplace Services for all locations in Mexico in a complex environment.
Review the SLA of services delivered by different partners (Local, Regional and Global).
You will be responsible for the satisfaction of the services.
You will be responsible for creating, managing and continuously improvements in services.
You will be responsible for managing Laptops, Desktops and Tablets in Mexico, partnering with your regional and global peers
You will be responsible for managing the services:• Printing• Video Conference• Field Support• Hardware Asset Management (Managing assets)• Fixed Telephony• Mobile Telephony• Smart Hands to Network e Hosting
Interact and create a good relationship with your peers, regional and global.
You will be responsible for reviewing and approving:
Computer requests, peripherals, and requests in general.
You will be responsible for delivering all projects related to IT Digital Workplace Services locally in Mexico
You will be responsible for managing the budget of the services delivered in Mexico, seeking the optimization of the services.
THE KEY EXPERIENCE FOR THE ROLE:

• Bachelors Degree in Engineering or Computer Science
• MBA/Masters preferred
• 10-15 years of experience in IT and 5 years in the consumer goods industry
• Fluent English
• Portuguese would be a plus
• ITIL Foundation v4 certification
• Passionate about innovations, digital technologies and possess technical acumen to evaluate new opportunities with internal and external partners
• Experience in digital technologies such as Nexthink, Bigfix, Active Directory, Windows Management
• Project Management Knowledge
• Proven track record of learning new skills proactively and applied it to business opportunities
• Understand the impact of data and digital technologies in the context of business
• Experience in a major CPG or parallel industry
• Experience in design thinking preferred
• Previous management experience

No Relocation support available
Business Unit Summary
Mondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands such as Trident, Oreo, Philadelphia, and local jewels like Clorets and Bubbaloo. We are leaders in the making of cream cheese, powdered beverages and confections-in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Technology Infrastructure
Technology & Digital