Digital Sales Specialist Spark, Ormco

Job Description:

Identifies, develops, manages and retains revenue-generating opportunities for the organization through the strategic and tactical sales and support of all product and service lines. Directly, or indirectly, manages the process from lead validation to product and services delivery, working with marketing, customer service, operations and delivery providers to ensure the highest level of supply chain management is delivered to customers. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.

Job Requirements:

Digital Sales Specialist Spark, Ormco

Function

Sales department

Location

Saudi Arabia (Riyadh)

Direct Manager

Commercial lead Ormco – MEA

About the job

ABOUT THE COMPANY:

Envista is a global family with more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its partners deliver the best possible patient care through industry-leading products, solutions, and technology.

POSITION SUMMARY:

This role within our Dental Digital department focuses on providing technical, operational, and consultative sales and educational approaches to Dental professionals with a full focus on our Clear Aligner SPARK. The successful candidate will be responsible for promoting products and services as well as initial processing and assessment of digital orthodontic cases and related technical support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide in-depth training, education, onboarding, Face to Face visits, and technical support to customers and local teams for SPARK.

• Provide quick response and resolution to customers' requests.

• Scheduling promotional and technical follow up with doctors

• Meets monthly, quarterly, and annual quotas.

• Support customers by phone, email, and/or remote support

• Establishes a track record of converting key brand business to Ormco’s digital product suite from the   competition

• Perform remotely Onboarding for new/current doctors

• Follows corporate policies regarding customer entertainment and customer relations

• Providing technical support (software & web) for products in our digital portfolio

• Understands and support the company's policies and procedures to provide proper and effective support to our customers

• Coordinate case delivery timelines estimates between doctors and dealer’s commercial teams

• Ensure proper customer categorization and tiering based on their executed cases

EXPERIENCE AND REQUIREMENTS:

Education / Experience:

• B.A. or B.S degree or equivalent required (Dental/Oral Health/Science/technical background highly regarded)

• 3+ years of Orthodontic Industry Experience in a clinical, educational, sales, or training role. Previous Aligner experience highly regarded.

• Proper understanding of digital workflow and industry trends and manufacturing processes.

• Strong presentation and communication capabilities and ability to represent the company in different types of scientific occasions “Key Expert meetings, conferences, exhibitions, RTD’s”

Skills:

• Tech-savvy, fully IT literate (Windows, MAC, MS Office, remote support tools). Strong ability to understand and deliver on technical user requirements

• Proactive, self-sufficient, with a strong team-oriented mindset and a creative thinker

• Demonstrated ability to develop ongoing professional relationships with customers

• Be able to educate and nurture customers during the learning phase

• Fluent in English both verbal and written.

Operating Company:

Spark

The Spark™ Clear Aligner System is manufactured by Ormco™, a global leader in innovative orthodontics products. Spark aligners are made with TruGEN™, the latest innovation in clear aligner material. In the same way that Spark is designed to give orthodontists more control and flexibility, our careers are designed to give you more control and flexibility. Working at the intersection of technology and patient needs, you’ll be positioned to drive disruptive thinking and spark your career.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.