Digital Representative Tier 1

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.

The Digital Representative is responsible for the review and release of transactions on Viamericas digital channels. The Digital representative also handles activation of sender accounts and communicates with them regarding their account or transaction status either by phone or email. The Digital Representative will use a variety of tools at their disposal to successfully perform the task and responsibilities.

Duties and responsibilities

• Respond to inbound and outbound calls from customers.
• Review and screen of new senders.
• Assist with the release, modification, and cancellation of transactions.
• Manage the account activation for digital senders’ accounts.
• Handle email inquiries and requests for documents when necessary.
• Review documents and approvals of transactions.
• Monitor competitor’s rate on an hourly basis.
• Adjust the exchange rate on Viamericas digital channels on an hourly basis.
• Make calls to verify accounts, activations, and approvals.
• Contact customers for collections of returned transactions.
• Upload documents and release them from compliance hold.
• Support customer inquiries by chat.
• Monitor refund requests in coordination with the appropriate departments.

Information Security Responsibilities:

•   Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually.
• Attend periodic Information Security training provided by Viamericas’.
• Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.

Qualifications

• College Degree in Business or any related field is preferred.
• At least two years of experience with fraud verifications.
• Good command of English Language (verbal and written)
• Excellent verbal and writing communication skills.
• Proficient computer skills, included but not limited to Microsoft office suite (word, excel, power point excel)
• Have a good attitude, and problem-solving abilities.
• Customer focus approach.
• Ability to be flexible with work hours to meet business needs.
• Money transfer industry experience is a plus.

Working Conditions

• Working office Conditions with a hybrid work schedule. 

Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.