Digital Product Program Manager

ABOUT THE ROLE

We are seeking a highly skilled and strategic Digital Product Program Manager to oversee the development and management of our digital product portfolio. This key role ensures that product development and business objectives are aligned, all stakeholders are informed, and project timelines are met with efficiency. The Digital Product Program Manager will drive the development of new products, enhancements to existing digital products, and implement sustainable processes for scaling and supporting them within our organization and with clients.

ABOUT GAP INTERNATIONAL

Gap International is a dynamic consulting firm based in Philadelphia, dedicated to driving extraordinary performance and transformation in organizations worldwide. We blend strategic insights with deep analytics to create breakthroughs for our clients. Here, you’ll be part of a team that thrives on innovation, collaboration, and delivering exceptional results.

RESPONSIBILITIES

Program and Project Management

• Project Oversight: Oversee all aspects of digital product development and maintenance, ensuring the development team is fully utilized and delivers within budget.
• Timeline & Scope Management: Define project scope and create high-level plans outlining deliverables, schedules, and resource allocation. Ensure all product deliverables align with stakeholder needs prior to development.
• Communication and Reporting: Facilitate clear and continuous communication between business stakeholders, digital teams, and leadership, including bi-weekly status updates and reports on critical actions and project roadblocks.
• Risk Management: Proactively identify project risks and resolve issues in a timely manner. Ensure technical impacts and scope changes are clearly communicated and approved.
• Team Leadership: Lead, manage, and coach the digital product development team, fostering an environment of collaboration and growth.

Product Development

• Product Ownership: Lead and manage the development and lifecycle of digital products, ensuring timely delivery and alignment with business requirements.
• Cross-Functional Collaboration: Work closely with internal business stakeholders, technical architects, and development teams to ensure alignment on product requirements, design, and delivery timelines.
• Continuous Improvement: Develop repeatable, sustainable processes for the design, implementation, and maintenance of digital products, integrating feedback from clients and internal stakeholders.

Client and Consultant Experience

• Client Success: Own the customer experience for our digital products, ensuring they are well-received, accessible, and effective in meeting client needs.
• Product Licensing & Administration: Manage the client licensing process for digital products, addressing issues quickly and maintaining a seamless experience for clients.
• Consultant Enablement: Ensure consultants are fully knowledgeable and proficient with the suite of digital products available to clients and proactively support them in driving product adoption.

QUALIFICATIONS

• 7+ years of experience in product development, program management, or a similar role within digital products, preferably in a consulting or B2B environment.
• Strong understanding of software development processes, digital product design, and cross-functional collaboration. Familiarity with project management tools and software development methodologies (e.g., Agile, Waterfall).
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and effectively to diverse stakeholders.
• Ability to work collaboratively with cross-functional teams and senior leadership.
• Potential travel domestically and/or internationally
• Current resident or able to relocate to the Philadelphia are

GAP INTERNATIONAL ASSOCIATES

• Purposeful people at work impacting companies around the world.
• People who thrive in a learning environment and enjoy growing and performing at their best
• Comfortable with ambiguity and eager to take on new endeavors
• Curious and committed to their growth, development, and maximizing their full potential
• Collaborative team players who communicate and contribute insights and new ideas at all levels

WHAT WE OFFER

• Purpose-driven work that challenges and inspires you.
• An unmatched company culture with ongoing growth and development opportunities.
• Highly competitive health benefits and a generous 401(k) plan.
• Performance-based bonus aligned with company and individual success
• Tuition reimbursement for continued learning.
• International travel opportunities

LOCATION

Gap International associates are based out of our corporate office in the Philadelphia metropolitan area.

In order to be considered for this role, applicants should be legally authorized to work in the US.